SANDRA1410 User

Supported mission-critical Global Markets applications, investigated production incidents, and executed regulatory controls to ensure compliance and data integrity.

Monitored enterprise applications using Grafana and ITRS, managed incidents, and handled batch processing with Control-M. Migrated FMEA documentation to ServiceNow Knowledge Base.

Delivered end-to-end technical support as SPOC for incidents and service requests, managed IT service management processes, and administered identity and access management.

Provided first-level technical support for banking applications and desktop environments, logged and tracked incidents using HMS, and assisted branch users with technical issues.

Managed accounts payable and receivable, prepared financial reports, and performed data verification and reconciliation to ensure accuracy.

Processed daily cash transactions and customer requests, maintained cash drawer accuracy, and supported branch operations during peak periods.

Bachelor of Arts (Hons) in Multimedia Communication from Open University Malaysia, completed in 2019.

Diploma in Information Technology from Open University Malaysia, completed in 2009.