MSMohd Fariz Abdul Salim
@mohdfarizabdulsalim
Experienced IT professional specializing in technical support and DevOps.
MalaysiaWhat I'm looking for
With over 17 years of experience in the IT industry, I have honed my skills in technical support, systems management, and DevOps. My journey has taken me from managing technical support teams to establishing my own food manufacturing business, where I successfully scaled operations and developed market strategies. My entrepreneurial experience has equipped me with a unique perspective on business development and customer-focused solutions, driving growth and reliability.
At DHL IT Services, I served as a Senior Application Support Specialist, where I ensured maximum system availability and minimal disruption to business continuity. My role involved conducting service reviews, managing incidents according to ITIL best practices, and overseeing the deployment of critical applications. I have a proven track record of delivering high-quality service and optimizing operations, which I believe are essential for any organization aiming for excellence.
Experience
Work history, roles, and key accomplishments
Owner/Manager
Self-Employed Food Manufacturing
Oct 2014 - Apr 2024 (9 years 6 months)
Established and managed a food manufacturing business, overseeing operations from production to distribution. Developed market strategies, secured global partnerships, and attended international expos, leading to consistent business growth.
Senior Application Support Specialist
DHL IT Services
Mar 2009 - Mar 2014 (5 years)
Provided application support and deployment services to ensure maximum availability for DPDHL Business Units. Managed incidents according to ITIL best practices and conducted service reviews to monitor business satisfaction.
Technical Support Manager
Xybase Technologies (M) Sdn Bhd
May 2005 - Mar 2009 (3 years 10 months)
Oversaw a technical support team, ensuring timely assistance for clients. Developed customer service strategies, optimized processes, and maintained service quality while managing a team of 80 representatives.
Senior Systems Support Engineer
XYBASE, INC.
Apr 2004 - May 2005 (1 year 1 month)
Ensured smooth operation of critical airport systems, managing infrastructure like flight information display systems. Collaborated with teams to streamline workflows and optimize system performance.
Technical System Support
Xybase Technologies (M) Sdn Bhd
Sep 1997 - Mar 2000 (2 years 6 months)
Provided full system support at Kuala Lumpur International Airport, ensuring functionality and efficiency of IT infrastructures. Developed customer service procedures and resolved complex technical issues.
Systems Support Team Leader
Guthrie Technologies (M) Sdn Bhd
Sep 1996 - Oct 1997 (1 year 1 month)
Led a team in delivering nationwide immigration projects, troubleshooting technical issues, and providing customer support. Developed training programs and maintained network performance.
Education
Degrees, certifications, and relevant coursework
Cosmopoint Institute of Information Technology
Diploma, Information Technology
1994 - 1996
Grade: 3.22
Completed a Diploma in Information Technology with a focus on various IT skills and technologies, achieving a CGPA of 3.22.
Bukit Bintang Boys School
Sijil Pelajaran Malaysia, General Education
1991 - 1993
Grade: A
Achieved Sijil Pelajaran Malaysia with Grade A, demonstrating strong academic performance in secondary education.
Availability
Location
MalaysiaAuthorized to work in
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