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Iman Fitri

@imanfitri

Production Support Engineer specializing in banking systems, incident resolution, automation, and cross-border operations.

Malaysia
Message

What I'm looking for

I seek remote roles supporting mission-critical banking systems with strong incident ownership, automation opportunities, cross-border collaboration, and growth toward reliability or SRE responsibilities.

I am a Production Support Engineer with 5+ years' experience supporting banking and financial systems across Asia, North America, and global markets. I deliver L2 incident management, root cause analysis, automation and monitoring improvements that reduce downtime and speed resolution.

I've supported mission-critical platforms (payments, SWIFT, batch processing), built Shell/SQL automation to cut resolution times, and collaborated with dev teams via JIRA to improve operational stability. I thrive on cross-border remote support, clear documentation, and continuous process improvement to ensure reliable production operations.

Experience

Work history, roles, and key accomplishments

DH
Current

Production Support Engineer

DBS Asia Hub

Jan 2024 - Present (1 year 9 months)

Provided L2 production support for multi-country IPE payments platforms, reducing system downtime by 30% and automating diagnostics to cut resolution time by 25%. Led RCA, batch process management, and real-time transaction recovery to minimize customer impact.

HB

Application Support Analyst

Hong Leong Berhad

Jan 2023 - Jan 2024 (1 year)

Delivered L2 backend support for the HLCF corporate banking platform, improved onboarding documentation reducing ramp-up time by 40%, and resolved transaction and batch issues to maintain service continuity.

BB

EPBS Application Support

BMO Central Bank

Jan 2021 - Jan 2023 (2 years)

Supported high-volume EPBS payment platform (SWIFT/ACH), performed Linux/VM troubleshooting and DB fixes, and implemented monitoring and housekeeping that improved system stability and prevented outages.

Education

Degrees, certifications, and relevant coursework

National University of Malaysia logoNM

National University of Malaysia

Bachelor of Software Engineering, Software Engineering

2016 - 2020

Completed a Bachelor of Software Engineering focused on software development and systems engineering from 2016 to 2020.

SC

Selangor Matriculation College

Foundation in Pure Science, Pure Science (Foundation)

2015 - 2016

Completed a Foundation in Pure Science program preparing for tertiary studies in 2015–2016.

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Iman Fitri - Production Support Engineer - DBS Asia Hub | Himalayas