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Praneeth Reddy

@praneethreddy2

Application Support Analyst at Citi Bank supporting Equities Cash e-trading applications in a 24x7 production environment.

India

Message

At Citi Bank, I provided L1/L2 support for Equities Cash applications, including algorithmic trading, dark pool and client connectivity systems. I monitored applications and their technical platforms as part of 24x7 support coverage.

At Wipro Technologies, I supported Putnam Investments’ Order Management System applications in a production trading environment. I monitored Unix servers and AutoSys jobs, investigated incidents, and used ITRS Geneos to track application performance.

At Wipro Technologies, I administered Oracle R12/11i applications for Mattel, including patching, database health checks, backups and instance cloning. I also monitored and troubleshot Oracle E-Business Suite concurrent jobs.

Earlier at Wipro Technologies, I packaged Windows applications for CITI BANK North America, converting .exe files to .msi packages and performing UAT and compatibility testing. I also supported remote deployments using SCCM.

Experience

Work history, roles, and key accomplishments

Application Support Analyst

Citi Bank

Oct 2022 - Sep 2025 (2 years 11 months)

Provided L1/L2 support for mission-critical low latency Equities Cash applications, including algorithmic trading and client connectivity. Managed 24x7 bridge coverage, resolved issues per SLA, and maintained knowledge base.

Application Support Incident Management Problem Management SLA Management Monitoring ITRS Geneos ServiceNow Jira Linux Unix Oracle SQL Kafka ELK

Systems Analyst

Wipro Technologies

Jan 2017 - Dec 2020 (3 years 11 months)

Supported trading and investment environment for Order Management System (OMS) applications, ensuring data updates before business start. Monitored Unix servers, resolved incidents, and managed AutoSys job scheduling.

Unix Shell Scripting Oracle SQL Autosys ITRS Geneos AppDynamics Traceview Remedy Incident Management Problem Management SLA Management

Oracle Apps DBA

Wipro Technologies

Feb 2014 - Dec 2016 (2 years 10 months)

Administered production, test, and development instances of Oracle R12/11i applications. Performed patch analysis, database health checks, RMAN backups, and cloning instances.

Oracle R12 Oracle 11i Oracle Database Oracle RMAN ASM AWR Patching Cloning ServiceNow Incident Management

Windows Application Packager

Wipro Technologies

Jul 2012 - Jan 2014 (1 year 6 months)

Developed custom software installation packages, repackaged .exe to .msi files, and performed UAT and compatibility testing. Deployed software remotely and monitored package deployment using SCCM.