KVKarthick Krishna Venkatakrishnan
@karthickkrishnavenka
Experienced Customer Success Engineer with a strong background in IT operations.
CanadaWhat I'm looking for
I am a dedicated Customer Success Engineer with over 12 years of experience in Production/Application Support across various business units, including Payments, Equities, and Risk Management. Currently, I work at Paymentus, where I leverage my expertise in product support and operations to enhance customer satisfaction and streamline processes. My role has allowed me to develop a deep understanding of the payment industry, and I am committed to using this knowledge to contribute effectively to my organization.
Throughout my career, I have consistently achieved high customer satisfaction scores, demonstrating my ability to resolve complex issues efficiently. My technical skills include proficiency in SQL, various database management systems, and business intelligence tools. I have successfully collaborated with cross-functional teams to troubleshoot and resolve incidents, ensuring seamless operations and optimal performance of critical applications.
I hold a Master of Science in Computer Science and a Bachelor of Engineering in Electrical and Electronics Engineering. My academic background, combined with my extensive hands-on experience, equips me with the skills necessary to tackle challenges in fast-paced environments. I am eager to continue growing professionally and contribute to innovative solutions in the technology sector.
Experience
Work history, roles, and key accomplishments
Customer Success Engineer
Paymentus
Nov 2022 - Present (2 years 6 months)
Resolved incidents in the Instant Payment Network platform and Product Support biller operations using Salesforce and JIRA. Achieved a Customer Satisfaction Survey score of 95.6% in 2024 and 91% in 2023.
Application Support Analyst
Societe Generale
Jun 2021 - Nov 2022 (1 year 5 months)
Provided support for Equities & commodities pricing tools and their ecosystem within a Follow-The-Sun support model. Triaged production incidents and monitored server grid platforms using various tools.
Application Support Expert
VASSIT US SERVICES INC.
Nov 2016 - Jun 2021 (4 years 7 months)
Supported commercial, consumer, and corporate banking data warehouses and financial applications. Deployed projects for new and upgraded financial applications to test and production environments.
Application Management Senior Analyst
NTT DATA (former Dell Services)
Jul 2015 - Dec 2016 (1 year 5 months)
Provided production support for Prime Brokerage financial applications, triaging mission-critical production issues. Monitored End of Business Day tasks and documented issue resolutions.
Analyst Business Systems
HSBC USA
Apr 2015 - Jul 2015 (3 months)
Acted as a subject matter expert for the Global Liquidity Engine application, adopting a 24/7 follow-the-sun support model. Handled incident management, issue resolutions, and daily task handovers.
Associate Software Engineer (Production Support)
Fidelity Investments
Jul 2011 - Aug 2013 (2 years 1 month)
Maintained, monitored, and supported the ETL cycle of Siebel CRM and Book of Business Applications, triaging high-severity production incidents. Automated SQL scripts to reduce costs and improve customer experience.
Education
Degrees, certifications, and relevant coursework
UYUniversity at Buffalo, The State University of New York
Master of Science, Computer Science
Activities and societies: Worked in a team to create a DataWarehouse using Java and SQL, PL/SQL in Oracle System in Fall 2014. Built a DataWarehouse which supports statistical OLAP operations, robust to potential changes in future and support knowledge discovery.
Graduated in February 2015. Focused on advanced topics in computer science, including data mining, database administration, and machine learning.
SUSri Venkateswara College of Engineering, Anna University
Bachelor of Engineering, Electrical and Electronics Engineering
Grade: First Class with Distinction
Graduated in May 2011 with First Class with Distinction. Studied Electrical and Electronics Engineering.
Availability
Location
CanadaAuthorized to work in
Skills
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