Open to opportunities

NAVI SINGH

@navisingh

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Applications Support Analyst improving uptime and SLA compliance through RCA, SQL, and proactive monitoring.

Canada

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What I'm looking for

I’m looking for a role where I can own incident triage and RCA, uphold SLA compliance, and use SQL, Splunk, and ITILv3 to improve uptime. I want a team that values proactive monitoring, automation, and continuous improvement.

I’m a multifaceted Applications Support Analyst with 7 years of experience in IT operations, incident management, and regulatory compliance across production environments. I work confidently within ITILv3 to keep services stable, measurable, and audit-ready.

I’m especially effective at reducing downtime and maintaining SLA compliance through root cause analysis and proactive monitoring. In my current role, I led incident triage and RCA, reducing recurring issues by 40% while supporting uptime for critical reporting applications, using Splunk and strong SQL troubleshooting.

Previously, I provided end-to-end production support for regulatory reporting platforms, achieving 85% system uptime and full FINTRAC reporting compliance. I also implemented Splunk for monitoring and log analysis, improving system performance by 35% and reducing downtime by 60%, while mentoring junior analysts and driving continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Analyst

Current

Transdev Voyago

Jan 2025 - Present (1 year 5 months)

Led incident triage and root cause analysis for critical reporting applications, reducing recurring issues by 40% and minimizing unplanned downtime. Applied ITILv3 to maintain SLA compliance and used Unix/Linux and advanced SQL to monitor, troubleshoot, and optimize production and development systems.

Incident Management Root Cause Analysis Unix SQL Splunk SLA Power BI Excel

Application Support Engineer

FIS Global

Mar 2021 - Mar 2023 (2 years)

Provided end-to-end production support for regulatory reporting platforms, achieving 85% uptime and maintaining FINTRAC compliance. Managed multi-tier support using MS SQL and PL/SQL, reducing average resolution time by 50% and achieving an 85% first-contact resolution rate; implemented Splunk to improve reporting performance by 35% and reduce downtime by 60%.

Regulatory Reporting Incident Management SQL Pl SQL Zendesk Jira Splunk KPI Tracking

Production Support Analyst

DXC Technology

Oct 2017 - Mar 2021 (3 years 5 months)

Performed root cause analysis to resolve complex application issues, improving system stability and performance by 30%. Managed ITSM tickets to maintain SLA compliance, reducing response times by 40%, and supported post-deployment operations that increased user satisfaction by 25%.