Aravind Rangarajan

I am an experienced Application Support Manager with a strong background in problem-solving and ITIL practices. In my current role as Assistant Vice President at Citibank, I am responsible for managing production support for Regulatory applications, resolving application issues, and driving stability and effectiveness improvements. I have a proven track record of managing incidents, performing root cause analysis, and preparing post-mortem reports. I also excel in coordinating change and release activities and ensuring adherence to SLAs.

Prior to my current role, I worked as a Technical Specialist at Novo Nordisk, where I performed enterprise-level architecture maintenance and provided additional support and management of system users. I have a deep understanding of ITIL practices and have successfully implemented incident, problem, change, and release management processes. I am skilled in SQL and have developed queries and generated reports for end-users as per business requirements.

As a Senior Application Support Engineer at E2open, I managed a SaaS product suite for the Supply-Chain domain. I automated manual activities using Python and shell scripting, reducing human efforts and errors. I also have experience in analyzing critical incidents, performing RCA, and resolving issues within agreed SLAs. I have a strong background in data analysis and have created dashboards in QlikSense that have helped customers improve their manufacturing process by 25%.