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Darshdeep Singh Nadha

@darshdeepsinghnadha

Application Production Support Specialist at Cofomo, supporting BNP Paribas’ core banking platform and improving monitoring with Dynatrace.

Canada

Message

What I'm looking for

High paying remote job

At Cofomo, I provide L2 production support for BNP Paribas’ mission-critical Core Banking application and manage intraday and end-of-day batch processing with Autosys. I also implemented Dynatrace monitoring with AI-assisted Python scripting, and helped improve security by remediating over 60% of identified vulnerabilities.

Previously, I supported trading, healthcare, and online banking platforms at QualityKiosk Technologies Pvt. Ltd., Allscripts Healthcare Solutions, and Infosys Limited. My work included troubleshooting production issues, improving monitoring and alerting, and developing SQL Server database solutions; at Allscripts Healthcare Solutions, I helped reduce production alert noise by 70%.

Experience

Work history, roles, and key accomplishments

Current

Application Production Support Specialist

Current

Cofomo

Dec 2023 - Present (2 years 10 months)

Provide L2 application production support for BNP Paribas' core banking application, ensuring high availability and production stability. Manage batch processing and implement automated monitoring solutions.

Dynatrace Python Autosys Incident Management Problem Management Root Cause Analysis ITIL SQL Shell Scripting Monitoring Observability

Application Support Manager

QualityKiosk Technologies Pvt. Ltd.

Jul 2021 - Apr 2023 (1 year 9 months)

Provided L2 application production support for HDFC Securities' trading platforms, ensuring high availability and seamless trading operations. Implemented monitoring using AppDynamics and resolved critical production issues.

AppDynamics Oracle UNIX Shell Scripting Incident Management Root Cause Analysis ITIL SQL Monitoring Troubleshooting

Expert Production Support Consultant

Allscripts Healthcare Solutions

Jan 2019 - Jul 2021 (2 years 6 months)

Provided L2 application production support for EHR platforms, ensuring 24x7 availability and production stability. Developed knowledge base articles and delivered training to transition alerts to L1 team.

AppDynamics ITIL Incident Management Root Cause Analysis Monitoring Troubleshooting Technical Documentation Training

Application Support Lead

Infosys Limited

Aug 2016 - Dec 2018 (2 years 4 months)

Provided L2 application production support for Morgan Stanley's online banking platform, ensuring 24x7 availability. Led incident management and implemented proactive monitoring using Splunk.

Splunk Incident Management Root Cause Analysis ITIL Monitoring Troubleshooting Stakeholder Management

Technology Analyst / Senior Developer

Infosys Limited

Jul 2011 - Jul 2016 (5 years)

Developed and maintained enterprise database solutions using Microsoft SQL Server, including stored procedures, functions, and SSRS reports. Optimized database performance through query tuning and index optimization.

Microsoft SQL Server T SQL Stored Procedures SSRS Query Tuning Index Tuning Table Partitioning

System Engineer

Infosys Limited

Feb 2010 - Jul 2011 (1 year 5 months)

Developed and maintained Microsoft SQL Server database objects and front-end application features using C# and ASP.NET.

Microsoft SQL Server C#ASP.NET Stored Procedures

System Engineer Trainee

Infosys Limited

Aug 2009 - Feb 2010 (6 months)

Completed software engineering training in C#, ASP.NET, and Microsoft SQL Server, establishing a foundation in software development and database technologies.

C#ASP.NET Microsoft SQL Server