Ayooluwa Adu
@ayooluwaadu
I keep business-critical applications stable through production support, monitoring, incident resolution, and cloud troubleshooting.
CanadaWhat I'm looking for
At National Bank of Canada, I provide L2 and L3 production support for time-sensitive banking applications across Azure, AWS, Windows, Linux, databases, APIs, and messaging services. I own incidents from triage through restoration, using logs, metrics, SQL, and technical evidence to resolve issues and protect service stability.
Across financial services, healthcare, and enterprise environments, I’ve supported releases, investigated root causes, improved monitoring and runbooks, and coordinated recovery with development, infrastructure, security, data, and vendor teams. I bring 10+ years of ITIL-aligned application support experience using ServiceNow, Jira, Splunk, Azure Monitor, AWS CloudWatch, SQL, Python, and PowerShell.
Experience
Work history, roles, and key accomplishments
Sr. Application Support Analyst
National Bank of Canada
Jul 2024 - Present (2 years 2 months)
Provide L2 and L3 production support for business critical applications across Windows, Linux, Microsoft Azure, databases, APIs, and cloud platforms. Own incidents from triage through restoration, monitor application health, and collaborate with cross-functional teams.
Provided application support for customer facing and internal enterprise systems, investigating issues by reviewing logs, reproducing behavior, and validating data. Used ServiceNow and Jira to triage and track incidents and supported patches and releases.
Sr. Application Support Analyst
Equitable Health Access Initiative
Jan 2013 - Jan 2023 (10 years)
Supported business critical healthcare and operational applications, databases, and Windows/Linux environments. Performed structured troubleshooting, monitored system health, and collaborated with business users and technical teams to resolve issues.
Education
Degrees, certifications, and relevant coursework
University Canada West
MBA, Business Analysis
MBA in Business Analysis from University Canada West.
Teesside University
MSc, Project Management
MSc in Project Management from Teesside University.
University of Ibadan
MSc, Computer Science
MSc in Computer Science from the University of Ibadan.
Federal University of Technology Akure
BTech, Computer Science
BTech in Computer Science from the Federal University of Technology Akure.
Amazon Web Services
AWS Certified Cloud Practitioner, Cloud
AWS Certified Cloud Practitioner certification.
Microsoft
Microsoft Certified Technical Specialist, Technical Specialist
Microsoft Certified Technical Specialist certification.
Microsoft
Microsoft Technology Associate, Python, Python
Microsoft Technology Associate in Python certification.
Microsoft
Microsoft Technology Associate, Software Development, Software Development
Microsoft Technology Associate in Software Development certification.
Microsoft
Microsoft Office Specialist, Office
Microsoft Office Specialist certification.
Data Management and Data Quality
Data Management and Data Quality, Data Management
Certification in Data Management and Data Quality.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
Skills
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