Terry Fernando

Led enterprise-wide production support for 15+ mission-critical applications, establishing governance frameworks and SLA standards that sustained 98%+ uptime. Served as primary escalation authority for P1/P2 incidents and resolved 400+ support tickets annually at 95%+ SLA compliance.

Architected and delivered enterprise applications using C#/.NET and SQL Server, designing scalable database schemas and data integration workflows. Led data migration initiatives and drove automation of approval workflows, reducing manual effort by 40%.

Converted C/C++ inventory programs to C#/.NET for deployment on next-generation handheld devices. Developed 3-5 custom inventory applications annually for enterprise clients, reducing deployment times by 20%.

Managed production support for customer-facing document fulfillment applications, resolving critical errors to ensure operational continuity. Enhanced and customized enterprise applications to meet evolving client requirements.

Modernized the Freedom of Information system by converting legacy reports to Crystal Reports 10, enhancing security and regulatory compliance. Amended the Land Transfer Tax application and developed the Legislative Tracking system.

Redesigned the Rewards Plus banking system using VB6 to facilitate new business development schemes. Solely responsible for maintenance of the Speed Cash international money transfer system and led enterprise-wide email software installation across all branches.

Designed and developed bespoke enterprise software solutions including General Ledger, Payroll, and Invoicing systems. Mentored junior programmers in software engineering fundamentals and delivered diverse system assignments across client sites.

Completed a Diploma in Software Engineering at Canadian Business College in 2010.

Completed an Advanced Diploma in Computer Programmer/Analyst at Centennial College in 2008.