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Siri chandana Pattisapu

@sirichandanapattisap

ServiceNow developer delivering scalable ITSM and order-management solutions across banking and telecom.

India
Message

What I'm looking for

I seek a mid-level ServiceNow role focused on automation, integrations, and platform customization within collaborative teams that value scalable solutions and client-facing impact.

I am a ServiceNow Developer with three years of hands-on experience designing scalable enterprise solutions for Banking and Telecom domains. I specialize in ITSM, Order Management, and API integrations to streamline workflows and improve service delivery.

At Infosys I built user-centric applications, customized ServiceNow modules, and integrated REST APIs to deliver automation and enhanced platform capabilities. I have implemented Flow Designer solutions, UI actions, and scripting to prioritize and route orders effectively.

My projects include delivering ServiceNow solutions for British Telecom, enabling real-time order tracking for Lumen, and supporting corporate banking operations at Santander through development, unit testing, and client-facing incident resolution.

I hold multiple certifications including AWS Developer and Solutions Architect (Infosys), ServiceNow and Flow Designer micro-certifications, and Java/HTML certifications, and I seek roles where I can continue improving service efficiency through automation and strong stakeholder communication.

Experience

Work history, roles, and key accomplishments

IN
Current

ServiceNow Developer

Jul 2022 - Present (3 years 3 months)

Designed and delivered scalable ServiceNow solutions for Banking and Telecom clients, streamlining workflows and improving service efficiency through API integrations and automation. Led module customizations, incident resolution, and client-facing development efforts across multiple enterprise projects.

Education

Degrees, certifications, and relevant coursework

RC

Raghu Engineering College

Bachelor of Technology, Engineering

2018 - 2022

Completed a Bachelor of Technology program with focus on engineering fundamentals from 2018 to 2022.

Tech stack

Software and tools used professionally

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Siri chandana Pattisapu - ServiceNow Developer - Infosys | Himalayas