Praise User

I’m a results-driven Sales Representative with 7+ years of progressive experience in B2C and B2B sales across e-commerce, metal building solutions, and digital services. I drive revenue growth through consultative selling, strategic upselling, lead generation, and disciplined pipeline management.

In my most recent role as a Sales & Customer Success Representative (Remote) for a Shopify e-commerce brand, I execute upselling and cross-selling based on purchase behavior, manage the full sales cycle from inquiry to post-sale follow-up, and nurture warm leads to improve retention. I handle objections through empathetic, solution-focused communication—turning complaints into loyalty opportunities—and I keep accurate CRM and sales reporting in Google Sheets.

Previously, as a Remote Sales Support & Account Manager for Amazon Marketplace (US & EU Sellers), I managed high-volume customer communications across multiple Amazon FBA accounts to protect seller performance and account health. I resolve disputes, returns, refunds, and complaints, monitor customer feedback and performance dashboards, and collaborate on communication workflows to reduce response times and improve customer satisfaction.

I also bring strong experience from metal building sales (lead qualification, pricing/financing presentations, and consultative matching) and HubSpot CRM optimization (lead databases, outreach sequences, and pipeline visibility). I’m comfortable working fully remote in target-driven environments while consistently delivering exceptional customer experiences.