Pradeep Regmi
@pradeepregmi
I support secure payment platforms, resolve production incidents, and improve IT service reliability.
United KingdomWhat I'm looking for
At Edenred Paytech, I support mission-critical payment platforms by investigating transaction issues across Mastercard and Visa, coordinating major incidents, and restoring critical services under pressure. My log analysis, SQL queries, and Unix/Linux troubleshooting have contributed to a 20%+ reduction in mean time to resolution while helping maintain 99.9%+ platform availability.
I work closely with Engineering, Development, Service Operations, and Incident Management teams on production releases, change controls, monitoring, and security compliance. I use AWS and Nagios to detect abnormal traffic, performance degradation, and potential threats before they become customer-impacting outages.
At Kidlington Library, I refurbished and securely redeployed 25+ donated devices and supported more than 50 users each month with hardware, software, and network issues. I also led open-help sessions that improved digital confidence and safe cybersecurity practices in the community.
My Computer Science for Cyber Security degree, SOC lab work, malware analysis projects, and hundreds of Packet Tracer troubleshooting activities have built my practical foundation in networks, security monitoring, incident response, and technical support.
Experience
Work history, roles, and key accomplishments
Frontline Technical Support Engineer
Edenred Paytech
May 2025 - Present (1 year 3 months)
Review implementation plans and deployment activities to support successful production releases. Collaborate with engineering and incident management teams, performing log analysis and SQL queries to diagnose and restore services.
Digital and IT Assistant
Kidlington Library
Feb 2025 - Jun 2025 (4 months)
Inspected, imaged, and deployed library devices, applying software patches and resolving printer issues. Led a community refurbishment initiative, securely wiping and redeploying 25+ donated devices.
Customer Service Representative
Gurkha Village
Nov 2021 - Jun 2025 (3 years 7 months)
Provided on-site technical support for POS systems, printers, and Wi-Fi, supporting staff through troubleshooting and training. Resolved 95%+ of customer complaints at first contact.
Education
Degrees, certifications, and relevant coursework
Oxford Brookes University
Bachelor of Science, Computer Science for Cyber Security
2021 - 2024
Grade: Upper Second-Class Honours, 3.58
Bachelor of Science in Computer Science for Cyber Security with Upper Second-Class Honours and a grade of 3.58. Key modules included Problem Solving and Programming, Object Oriented Programming, Software Development with C and C++, Foundations of Security, Network Technologies, WAN Technologies, Secure Programming, Malware Analysis, Software Engineering, Network Security, Cloud Computing and Inter
Aroma College
SLC (A-levels), General Studies
2017 - 2019
Grade: English (A), Maths (B+), Chemistry (A), Physics (A), Biology (B+)
Completed SLC (equivalent to A-levels) with grades: English (A), Maths (B+), Chemistry (A), Physics (A), Biology (B+).
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Portfolio
sites.google.com/view/pradeepregmiJob categories
Skills
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