yeggireddy madhav yeggireddymadhav
@yeggireddymadhavyegg
Technical support professional at Mindtree Ltd who supported global enterprise clients and achieved a 90% First Contact Resolution rate.
United KingdomWhat I'm looking for
At Mindtree Ltd, I delivered Tier 1/2 technical support to enterprise clients across the US, EMEA and APAC, achieving a 90% First Contact Resolution rate.
I handled high-priority escalations as the primary Single Point of Contact, coordinating with cross-functional teams to meet strict SLAs. I used ServiceNow and Citrix to manage incidents and provide remote support.
I troubleshot connectivity and application issues, including TCP/IP and DHCP, and supported printers, shared drives, SharePoint and other applications. I also analysed error messages and system logs to diagnose issues.
In UK hospitality and retail roles, I used Rezlynx PMS, SAMS, Booking.com, OpenTable and MFG fuel POS while supporting bookings, guest requests and customer payments. I have an MSc in Data Science, including a project on Market Basket Analysis for Data Mining and Optimization.
Experience
Work history, roles, and key accomplishments
Front Office Admin
The Queensberry Hotel & Olive Tree Restaurant
Sep 2025 - Sep 2026 (1 year)
Coordinated reservations using Rezlynx PMS, SAMS, Booking.com and OpenTable for a 4-star hotel and Michelin-starred restaurant. Handled guest check-ins, processed bills and payments, and resolved issues to maintain service quality.
Retail Assistant, then Shift Manager
Esso Garage with Rontec Off-licence Store
Feb 2025 - Aug 2026 (1 year 6 months)
Promoted from Retail Assistant to Shift Manager, running shifts in a busy fuel station and off-licence store. Operated MFG fuel POS, card terminals and barcode scanners, handling customer payments accurately.
Assembly Operative
Audience Systems Ltd
Jun 2024 - Jun 2025 (1 year)
Worked on chair-line assembly and powder coating, adapting across production tasks as a reliable team player.
Sales Support Co-ordinator (Maternity Cover)
Audience Systems Ltd
Sep 2024 - Feb 2025 (5 months)
Administered end-to-end sales documentation including quotations, orders and contracts. Scheduled site visits, organised review meetings, and supported Sales Managers to keep sales activity on track.
Artisan
Dessert Shop
Aug 2023 - Oct 2023 (2 months)
Prepared and served desserts to customers in a small dessert shop during a summer role.
Engineer – Global Customer Support
Mindtree Ltd
Sep 2018 - May 2022 (3 years 8 months)
Delivered Tier 1/2 technical support to global enterprise clients across US, EMEA and APAC, achieving a 90% First Contact Resolution rate. Acted as SPOC for high-priority escalations, managed incidents via ServiceNow and Citrix, and troubleshot connectivity and application issues.
Education
Degrees, certifications, and relevant coursework
University of Wolverhampton
MSc, Data Science
2023 - 2024
MSc in Data Science with a project on Market Basket Analysis for Data Mining and Optimization.
SV College of Engineering, Tirupati
BTech, Electrical & Electronics Engineering
2015 - 2018
BTech in Electrical & Electronics Engineering from SV College of Engineering, Tirupati.
Government Polytechnic College
Diploma, Electrical & Electronics Engineering
2012 - 2015
Diploma in Electrical & Electronics Engineering from Government Polytechnic College.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
Social media
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