Open to opportunities

Saber Campbell

@kimalytaylor

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Results-driven Technical Support Engineer with a passion for problem-solving.

United Kingdom

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What I'm looking for

I am looking for a challenging technical position that fosters innovation and growth.

I am a results-driven Technical Support Engineer with extensive experience in providing senior-level technical support. My career has been marked by a commitment to excellence and a passion for building virtual global communities. I thrive in both independent and team settings, leveraging my entrepreneurial spirit and exceptional interpersonal skills to consistently exceed organizational objectives.

Throughout my career, I have successfully led initiatives such as the adoption of Microsoft Intune and Windows Defender ATP, achieving a Microsoft security score of 89%. My experience spans various roles, including desktop support and cloud migration projects, where I have demonstrated my ability to automate processes and enhance security configurations. I am dedicated to continuous learning and applying creative solutions to complex problems, ensuring that I contribute effectively to my organization's goals.

Experience

Work history, roles, and key accomplishments

Desktop and Systems Engineer

Paymentology

Jul 2022 - Feb 2024 (1 year 7 months)

Served as a senior desktop support engineer and junior system engineer focusing on Microsoft Cloud platform. Led the adoption of Intune and Windows Defender ATP, automating IT onboarding and security configurations, achieving a Microsoft security score of 89%.

Microsoft Intune Windows Defender ATP Azure Desktop Support Automation Security Policies Troubleshooting User Onboarding

Technical Support Engineer

Advanced

Aug 2019 - Jun 2022 (2 years 10 months)

Provided onsite support in the financial sector, managing high volumes of support tickets and projects, including Windows 7 to 10 migrations and cloud infrastructure support for Azure migrations.

Customer Service Azure Cloud 3rd Line Support Disaster Recovery User Onboarding Technical Troubleshooting Inventory Management

ICT Helpdesk Engineer

St. Maarten Medical Center

Feb 2018 - Jul 2019 (1 year 5 months)

Facilitated requests between the ICT department and the organization, providing 1-3 line support, managing user accounts, and troubleshooting medical software issues.

Inventory Management Technical Troubleshooting Communication Skills Network Architecture Documentation

ICT Helpdesk Assistant Internship

Sint Maarten Medical Center

Mar 2017 - Dec 2017 (9 months)

Assisted in software installation and documentation, performed troubleshooting for computers and peripherals, and developed a knowledge base for common user issues.