Saber Campbell
@kimalytaylor
Results-driven Technical Support Engineer with a passion for problem-solving.
United KingdomWhat I'm looking for
I am a results-driven Technical Support Engineer with extensive experience in providing senior-level technical support. My career has been marked by a commitment to excellence and a passion for building virtual global communities. I thrive in both independent and team settings, leveraging my entrepreneurial spirit and exceptional interpersonal skills to consistently exceed organizational objectives.
Throughout my career, I have successfully led initiatives such as the adoption of Microsoft Intune and Windows Defender ATP, achieving a Microsoft security score of 89%. My experience spans various roles, including desktop support and cloud migration projects, where I have demonstrated my ability to automate processes and enhance security configurations. I am dedicated to continuous learning and applying creative solutions to complex problems, ensuring that I contribute effectively to my organization's goals.
Experience
Work history, roles, and key accomplishments
Desktop and Systems Engineer
Paymentology
Jul 2022 - Feb 2024 (1 year 7 months)
Served as a senior desktop support engineer and junior system engineer focusing on Microsoft Cloud platform. Led the adoption of Intune and Windows Defender ATP, automating IT onboarding and security configurations, achieving a Microsoft security score of 89%.
Technical Support Engineer
Advanced
Aug 2019 - Jun 2022 (2 years 10 months)
Provided onsite support in the financial sector, managing high volumes of support tickets and projects, including Windows 7 to 10 migrations and cloud infrastructure support for Azure migrations.
ICT Helpdesk Engineer
St. Maarten Medical Center
Feb 2018 - Jul 2019 (1 year 5 months)
Facilitated requests between the ICT department and the organization, providing 1-3 line support, managing user accounts, and troubleshooting medical software issues.
ICT Helpdesk Assistant Internship
Sint Maarten Medical Center
Mar 2017 - Dec 2017 (9 months)
Assisted in software installation and documentation, performed troubleshooting for computers and peripherals, and developed a knowledge base for common user issues.
Customer Service Representative
Burger King
Mar 2014 - Apr 2017 (3 years 1 month)
Delivered quality customer service in a fast-paced environment, effectively managing customer queries and ensuring satisfaction.
Warehouse Attendant/Sales Representative
Office 1 Superstore
Jan 2011 - Mar 2014 (3 years 2 months)
Managed customer queries and provided assistance in a complex retail environment, ensuring efficient service and support.
Education
Degrees, certifications, and relevant coursework
Eskill Academy
Comptia Core Bundle Training, Information Technology
2022 - 2023
Brentwood Open Learning College
IT Security Level 5 Diploma, Information Technology
2021 - 2021
The Training Room
Professional Software Developer Course, Computer Science
2020 - 2021
Eureka
DevOps Certification Training, Computer Science
2019 - 2020
Women's Health Ministry Training Centre
Senior Health Care Certificate, Nursing
2018 - 2019
National Institute for Professional Advancement
ICT Service Assistant Level 2 Diploma, Computer Science
2016 - 2018
National Institute for Professional Advancement
Register Nursing Level 4, Nursing
2014 - 2016
St. Maarten Academy
CSEC Subjects, Science
2008 - 2013
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Social media
Job categories
Skills
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