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Md Mutaher Miah

@mdmutahermiah

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Dedicated IT Support enthusiast with practical troubleshooting experience.

United Kingdom

Message

What I'm looking for

I am looking for a role that allows me to leverage my IT support skills and grow in cybersecurity, ideally in a collaborative environment that values continuous learning and professional development.

I am an IT Support enthusiast with a strong foundation in troubleshooting and end-user support. My practical experience includes working with Microsoft Active Directory, Powershell, and various cybersecurity tools such as Kali Linux and Wireshark. I am committed to improving operational performance and have a proven track record of leading teams effectively.

Currently, I am pursuing advanced certifications like CompTIA Network+ and Security+ to further enhance my technical expertise. My hands-on experience in coding with HTML5, CSS3, and JavaScript complements my IT support skills, allowing me to approach challenges with a well-rounded perspective. I am passionate about making a positive impact in the field of IT support and cybersecurity.

Experience

Work history, roles, and key accomplishments

Current

Private Hire Vehicle Driver

Current

Self Employed

Nov 2024 - Present (9 months)

Provided professional transportation services while dedicating time to self-study in IT support and cybersecurity due to hours of flexibility. Focused on expanding technical knowledge, including command-line tools and scripting.

IT Support Cybersecurity Command Line Scripting

Junior Site DSP Manager

Gem Ltd at Amazon Logistics Centre

Oct 2021 - Nov 2024 (3 years 1 month)

Co-supervised a team of 44 delivery drivers, ensuring high performance and meeting Amazon's delivery standards. Reduced non-compliance rates from 40% to 10% through effective leadership and training initiatives.

Team Leadership Performance Management Training Logistics

Customer Service Representative

Ocado Group

Nov 2018 - Oct 2021 (2 years 11 months)

Delivered exceptional customer service by resolving issues promptly and ensuring customer satisfaction. Collaborated with cross-functional teams to improve internal workflows and reduce response times.

Customer Service Cross Functional Collaboration Communication

Security Officer

RMSS Security

Jun 2018 - Nov 2018 (5 months)

Maintained safety and security protocols at large-scale events. Conducted routine inspections and addressed potential security threats effectively.

Security Protocols Safety Inspections Threat Assessment

Shift Supervisor

Pizza Hut

Feb 2016 - Jun 2018 (2 years 4 months)

Managed daily operations, supervised staff, and optimized workflows to improve customer satisfaction. Successfully reduced wait times by 50% through fast-paced work and process enhancements.

Operations Management Staff Supervision Workflow Optimization Customer Satisfaction Process Improvement

Education

Degrees, certifications, and relevant coursework

London Institute of Business and Technology

Extended Diploma, Cyber Security

Completed a comprehensive program focused on cybersecurity principles and practices. Gained in-depth knowledge of network security, ethical hacking, and digital forensics.

New City College

Extended Diploma, Information Technology

Acquired foundational knowledge in information technology, covering various aspects of IT infrastructure and software development. Developed skills in system administration and basic programming.

Trinity Open Learning

Diploma, Information Technology

Undertook advanced studies in Information Technology, focusing on complex IT systems and project management. Enhanced understanding of IT service delivery and strategic IT planning.