Open to opportunities

Dhin Islam Md

@dhinislammd

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IT Engineer and Support Analyst focused on secure, reliable network operations.

United Kingdom

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What I'm looking for

I seek hands-on IT engineering or support roles where I can manage networks, improve security, and reduce downtime in a collaborative, growth-focused team.

I am a First Class Honours Computer Science (Cyber Security) graduate and proactive IT Engineer with hands-on experience supporting multi-site networks, trading environments, and enterprise users. I specialise in diagnosing and resolving hardware, software, and network issues across routers, switches, firewalls, and VPNs.

I administer Active Directory and Microsoft 365, configure Cisco Meraki MX/MR/MS, manage VLANs and VPNs, and use ITSM tools such as ServiceNow and Jira to maintain SLA compliance. I have delivered 1st and 2nd line support for retail, hospitality, and corporate clients, reducing downtime through timely remote and on-site interventions.

My academic projects include a ransomware detection and mitigation framework for IoT networks (92.3% detection success) and network energy-optimization research, demonstrating my blend of practical support skills and cybersecurity-focused engineering. I am calm under pressure, customer-focused, and committed to improving system resilience.

Experience

Work history, roles, and key accomplishments

Current

IT Engineer and Support Analyst

Current

Equinox Maintenance Ltd

Jan 2025 - Present (1 year 5 months)

Provide 1st and 2nd line IT support across retail, hospitality and corporate clients, maintaining SLA compliance and minimising downtime through incident resolution, network configuration, and Active Directory/Microsoft 365 administration.

IT Support ServiceNow Active Directory Cisco Meraki VPN Endpoint management

Retail Customer Advisor

Three

Jul 2024 - Dec 2024 (5 months)

Engaged customers to identify needs and provide solutions, completed documentation and credit checks, and resolved 95% of queries on first interaction to drive customer satisfaction.

Customer Service Sales Credit Checks Documentation Communication CRM

Sales Associate

Moss

Mar 2022 - Jul 2024 (2 years 4 months)

Delivered personalised styling advice and met individual KPI targets (90-100%), resolving customer complaints and contributing to a 12% increase in customer satisfaction scores.

Retail Sales Customer Experience KPIs Visual Merchandising Communication Cash Handling

Education

Degrees, certifications, and relevant coursework

University of Greenwich

Bachelor of Science (Honours), Computer Science (Cyber Security)

Grade: First Class Honours

Activities and societies: Final-year projects: ransomware detection and mitigation for IoT networks; energy efficiency optimization in wired networks; London Underground journey planner; multi-client server Java chat application.

BSc (Hons) in Computer Science (Cyber Security) completed with First Class Honours, including a final-year project on ransomware detection and mitigation for IoT networks.