H j
@hj01
Technically skilled IT support technician with strong customer service focus.
What I'm looking for
I am a technically skilled and service-driven IT and support technician with hands-on experience in network configuration, system troubleshooting, and mobile/electrical repair. My proficiency in TCP/UDP, network topologies, and VoIP port management has allowed me to excel in various technical environments. I have a strong track record in customer service, technical helpdesk, and sales support, ensuring that I deliver top-tier service to all clients.
Currently, I work as a Mobile Phone Repair Technician at PHONES&CO, where I perform complex device repairs and configure network settings. My previous role as an IT Support Technician at PEL involved providing front-line support and resolving hardware and software issues. I am known for my excellent leadership and team collaboration skills, which enable me to resolve issues quickly and efficiently while maintaining a positive customer experience.
Experience
Work history, roles, and key accomplishments
Mobile Phone Repair Technician
Phones&Co
Apr 2024 - Present (1 year 3 months)
Performed complex device repairs, including logic board replacements and hardware diagnostics. Configured network settings and ports including 5060 (SIP/VoIP), 8082, and 1900 (UPnP).
IT Support Technician & Helpdesk Assistant
PEL (Pak Elektron Limited)
Jan 2023 - Jan 2024 (1 year)
Provided front-line support through phone, remote desktop, and in-person service. Resolved software, hardware, and connectivity issues using structured troubleshooting. Supported and maintained Microsoft Excel tools, spreadsheets, and tracking sheets.
Education
Degrees, certifications, and relevant coursework
University of Northumbria at Newcastle
Foundation, Computer Science
2024 - 2024
Completed a foundation program in Computer Science, gaining foundational knowledge in the field. This program prepared me for further studies in computing.
TEVTA Technical Training Institute
Diploma of Higher Education, IT Support (Home & Office Networking)
2023 - 2024
Earned a Diploma of Higher Education in IT Support with a specialization in Home & Office Networking. This program covered essential skills for providing technical assistance and managing network infrastructures.
Arfa University
Diploma of Higher Education, Cyber Security
2023 - 2023
Obtained a Diploma of Higher Education in Cyber Security, focusing on principles and practices of cybersecurity. This included learning about network security, data protection, and threat mitigation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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