MWMuhammad Waqas
@muhammadwaqas11
Senior IT Systems Engineer specializing in enterprise infrastructure, network security, and end-user support.
United Arab EmiratesWhat I'm looking for
I am a Senior IT Systems Engineer with 12+ years of enterprise and telecom experience delivering hands-on infrastructure, network operations, endpoint management, and SLA-driven helpdesk support across global teams. I hold CCNA, NSE-4 Fortinet Certified Engineer, multiple Microsoft certifications, and a UK MSc in Cybersecurity (expected Feb 2026), and I have a proven track record implementing office IT environments, FortiGate VPN/firewall configurations, and security policy enforcement.
At Hyundai Mobis and Etisalat UAE I managed Microsoft 365, Active Directory, virtualization (VMware, Hyper-V), backup solutions (Veeam, NAS/SAN), and network performance, reducing unplanned downtime by 30% while supporting 200+ employees and national-scale projects. I prioritize documentation, SOP development, automation of repetitive tasks, ISO 27001 compliance, and collaborative cross-time-zone delivery to ensure reliable, secure IT operations.
Experience
Work history, roles, and key accomplishments
Senior IT Engineer
Hyundai Mobis
Apr 2018 - Nov 2025 (7 years 7 months)
Provided end-user support and managed IT infrastructure for 200+ employees, reducing unplanned downtime by 30% through performance improvements and automation; administered Microsoft 365, servers, virtualization, backups, and ISO 27001 compliance.
IT Project & Systems Engineer
Etisalat UAE
Jan 2012 - Jan 2018 (6 years)
Delivered L2–L3 technical support and implemented Microsoft 365, AD, servers and network equipment for enterprise clients; supported national projects (Formula 1, elections) and data centre migrations while maintaining SLAs and documentation.
Education
Degrees, certifications, and relevant coursework
UGUniversity of Gloucestershire
Master of Science, Cybersecurity
Master of Science in Cybersecurity expected February 2026, focusing on advanced cybersecurity principles and practices.
Unknown
Bachelor of Science, Computer Science
Bachelor of Science in Computer Science completed; details on institution and dates not provided.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
Skills
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