Fiaz Rehman
@fiazrehman
Microsoft 365 & cloud infrastructure engineer delivering secure, reliable enterprise IT operations.
United Arab EmiratesWhat I'm looking for
I’m a Microsoft 365, Azure & Infrastructure Support Engineer with 10+ years of experience delivering enterprise IT operations and L1/L2 technical support across desktop, server, network, and hybrid cloud environments. I bring strong Microsoft 365 Administration skills and hands-on support for Entra ID / Active Directory, Windows Server, Azure Infrastructure, virtualization, endpoint management, and Backup & Disaster Recovery.
I’m known for troubleshooting complex technical issues, supporting multi-site infrastructures, and contributing to cloud migration, automation, and service improvement. I also help maintain secure, high-availability environments, strengthen business continuity, and create clear technical documentation and SOPs to keep teams aligned and services reliable.
Experience
Work history, roles, and key accomplishments
Microsoft 365 & Cloud Engineer
Ittihad International Investment
Jan 2021 - Present (5 years 5 months)
Provided L2 support for Windows Server and end-user endpoints across multi-site hybrid environments, troubleshooting OS-level and device issues while maintaining SLA adherence. Administered Microsoft 365 and Entra ID/Active Directory, supported Azure infrastructure and Intune endpoint management, and managed backup/DR using Veeam and Commvault.
IT Support Officer
Punjab IT Board
Sep 2017 - Nov 2021 (4 years 2 months)
Managed daily user IT support and maintained standardized systems using Halo ITSM, including hardware/software and data access management. Assisted Windows 10 and Microsoft 365-related projects, administered Microsoft 365/Intune user access and licensing, and handled domain controller configuration, security permissions, and backups.
IT Systems Engineer
Geniclique Technologies
Jan 2015 - Aug 2017 (2 years 7 months)
Acted as a primary point of contact for IT support for multiple AMC clients, providing onsite and remote assistance for end users and infrastructure. Supported Linux/Microsoft and third-party applications, configured network and internet connections, updated computer firmware, and managed related hardware support.
Education
Degrees, certifications, and relevant coursework
Islamia University of Bahawalpur
Bachelor of Science, Information Technology
Earned a B.S. in Information Technology from Islamia University of Bahawalpur (2015).
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Salary expectations
Social media
Skills
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