Open to opportunities

M Belay

@mbelay

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System Administrator and Senior IT Support Engineer focused on secure IAM and SLA delivery.

United Arab Emirates

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What I'm looking for

I’m looking for a role where I can secure identity and access with Entra ID/RBAC, automate onboarding and deployments, and keep systems reliable under SLA—while strengthening endpoint, network, and SaaS security with modern best practices.

I’m a detail-oriented System Administrator with over 8 years of experience managing corporate IT infrastructure and secure cloud environments. I specialize in Identity & Access Management, including Entra ID (Azure AD) and RBAC, with strong results automating onboarding workflows and maintaining high SLA compliance.

I optimize SaaS toolsets and enforce security best practices such as MFA and least-privilege principles to support scaling operations. From ensuring 24/7 availability and network performance to administering Windows Server environments and modernizing backup protocols, I’ve consistently improved reliability, audit readiness, and documentation through structured knowledge base management.

Experience

Work history, roles, and key accomplishments

IT Support Engineer

Geolog International

Nov 2022 - Oct 2025 (2 years 11 months)

Managed user lifecycle and identity management in Entra ID and Microsoft 365 for 1,000+ global users, maintaining high SLA compliance. Automated onboarding and standardized device deployment to reduce setup time by 30%, while enforcing security policies and conducting endpoint/license audits.

Entra ID RBAC MFA Microsoft 365 ServiceNow Endpoint Security

IT Systems Supervisor

JW Marriott Marquis

Feb 2022 - Aug 2022 (6 months)

Ensured 24/7 availability of critical IT infrastructure and network systems in a high-occupancy environment. Led rapid network audits to remove bottlenecks and improve connectivity performance, while managing IT asset inventory and internal compliance.

IT Asset Management Security Compliance VPN

Assistant IT Manager

Hilton Hotels & Resorts

Oct 2019 - Jan 2022 (2 years 3 months)

Administered Windows Server and core network services to support operational stability. Supervised the IT support team and managed Jira/ServiceNow ticketing to exceed SLA targets, modernizing server backup protocols to achieve 100% data recoverability.

Windows Server Network Services Team Supervision Jira ServiceNow SLA Management Backup ITSM

IT Manager (Pre-Opening)

Tulip Inn Olympia

Feb 2019 - Oct 2019 (8 months)

Directed end-to-end IT infrastructure setup, including server room configuration, networking, and low-current cabling, and launched the full IT operational infrastructure one week ahead of schedule. Coordinated infrastructure readiness to support pre-opening operations.

Networking Cabling And Infrastructure Systems Administration Low Current Cabling