Abdul Rahman
@abdulrahman23
I resolve remote IT issues across Windows, Microsoft 365, networking, and endpoint environments.
United Arab EmiratesWhat I'm looking for
I've provided remote technical support at Credo Technologies for end users and clients across the UAE and KSA, resolving desktop, software, operating system, account, and connectivity issues.
I administer Windows environments and Windows Server services including Active Directory, DNS, DHCP, and Group Policy. As a Global Administrator for Microsoft Entra ID and SharePoint client tenants, I manage onboarding, access, user accounts, and password resets.
I support Microsoft 365, SharePoint, Intune, endpoint security, device setup, hardware troubleshooting, and Linux/Ubuntu installations. I also investigate issues through logs, IP configuration, LAN/WAN fundamentals, and TCP/IP diagnostics while managing SLAs and IT documentation.
Previously at 24-7 Intouch (IntouchCX), I delivered omnichannel technical and customer support, audited more than 12,000 BeenVerified user profiles, resolved billing inquiries, and prepared operational performance reports.
Experience
Work history, roles, and key accomplishments
IT Support
Credo Technologies
Jan 2023 - Jan 2026 (3 years)
Provided remote technical support and customer service to end users and clients across the UAE and KSA, resolving desktop, software, operating system, account, and connectivity issues. Administered Windows environments, Microsoft 365, SharePoint, and Active Directory, and managed SLAs and device setups.
Process Associate / Customer Support Executive
IntouchCX
Jan 2022 - Jan 2023 (1 year)
Delivered omnichannel technical and customer support, managed policy enforcement for BeenVerified, and oversaw billing operations. Generated performance reports using Microsoft Office Suite and ensured SLA compliance.
Education
Degrees, certifications, and relevant coursework
Osmania University
B.Com, Computer Applications
2019 - 2022
Pursued a Bachelor of Commerce with a focus on computer applications, gaining foundational knowledge in business and IT.
Government Junior College
Intermediate, General Studies
2017 - 2019
Completed intermediate education at Government Junior College, Falaknuma Hyderabad.
Government High School
High School Diploma, General Studies
Completed high school education at Government High School, Falaknuma Hyderabad.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Social media
Job categories
Skills
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