Poyiee Pineda

-Schedule and coordinate service visits with the Field Service Engineers
-Communicate with clients and service teams mostly via email comms
-Maintain service records
-Assign tasks and track progress
-Handle customer inquiries and follow-ups
-Responsible in terms of getting the Field Services -Engineers availability on a weekly and monthly basis

-Focusing in coordinating with clients directly through WeChat and WeComm to gather information
-Skilled and trained to create knowledge base content for agents to use during phone interaction with customers
-Responsible in organizing all the information gathered via Excel and Google Documents before putting to Knowledge Base Platform

-Provides a professional approach in terms of creating and generating utility bills to both residential and industrial consumers internationally
-Well trained on how to properly integrates the bill and being able to properly provide possible payment arrangements if needed
-Highly skilled in terms of billing explanation and providing tips to customers

Providing technical support by ensuring Basic Troubleshooting Steps (BTS) has been provided accordingly
Ensuring to be able to remotely connect directly with customers and clients to address the technical related issue and provide the specific technical support needed
Face to face coordination with Company’s ITs

Organized hike and day-tour events by creating itineraries through site scouting and coordinating event logistics. Managed social media platforms to market events, supported by BMC certification and first-aid capability when needed.

Grade: 85

Activities and societies: - Student Assistant - Student Front Desk

Graduated under the strand of Humanities and Social Sciences (HUMSS) under the the K12 Program in the Philippines