Jerome Rey

Provided non-routine technical support for enterprise customers across software, data, and Weather API platforms, troubleshooting complex issues and coordinating with engineering teams. Created incident logs, event notifications, and performance reports, and maintained a knowledge base.

Acted as escalation point for complex technical issues, providing advanced troubleshooting and mentorship to support specialists. Documented solutions and contributed to the team knowledge base.

Delivered technical support across multiple channels, performing diagnostic routines to isolate and resolve hardware and software issues. Logged incidents accurately and maintained detailed records of troubleshooting steps and escalation paths.

Handled customer inquiries and resolved issues in a structured, fast-paced operations environment with strict service standards. Communicated complex procedural information clearly and coordinated with internal teams for timely resolution.

Managed member accounts, resolved service issues, and maintained accurate records in CRM and ticketing systems. Communicated program updates and policies clearly through phone and email channels.

Supported administrative operations, maintained organized records, and coordinated schedules to ensure smooth daily workflows.

Graduated in 2009 with a focus on Computer Graphics and Animation.

Completed high school education in 2003.

Completed elementary education in 2003.