Katherine Balazon

Developed a streamlined process to analyze customer data and maintained a database of performance metrics to inform management decisions and trend analysis.

Provided technical support using ticketing systems and managed high call volumes to resolve customer and internal technical issues, improving response times and support quality.

Resolved technical issues and networking problems promptly, improving customer satisfaction through timely troubleshooting and documented support interactions.

Resolved customer complaints with empathy and handled escalations efficiently, increasing customer loyalty and repeat business while responding to product and service inquiries.

Handled customer inquiries and complaints, delivering empathetic resolutions and maintaining service quality under high call volumes.

Managed high-stress situations and resolved customer disputes empathetically, improving loyalty and ensuring satisfactory outcomes for customers and the company.

Greeted visitors and provided professional front-desk support, answered and directed phone calls promptly to appropriate offices.

Managed employee benefits programs, supervised interviews, and conducted exit surveys to ensure compliance with HR best practices and accurate recordkeeping.

Handled sensitive information discreetly, managed multi-line phone systems, and provided administrative support while maintaining confidentiality.

Collaborated with the sales team to prioritize tasks, streamline sales processes, and improve efficiency and customer satisfaction.

Created print and digital marketing materials and managed general secretarial duties, increasing online visibility with engaging social media graphics.

Enrolled in a Bachelor of Science in Computer Science program at Lyceum Institute of Technology beginning in 2024.

Completed Bachelor of Science in Nursing at Lyceum of the Philippines University — Batangas Campus from 2002 to 2004.