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Open to opportunities

Mary Ann Mamaril

@maryannmamaril

Dedicated customer service professional with technical support expertise.

Philippines

What I'm looking for

I am looking for a role that offers growth opportunities and values customer satisfaction.

I am a dedicated customer service professional with extensive experience in technical support and customer relations. My career began at West Contact Services, where I honed my skills in handling customer concerns and ensuring satisfaction. I then advanced to Accenture, where I provided IT support and managed customer requests, demonstrating my ability to resolve issues efficiently and effectively.

At iQor, I further developed my expertise by assisting customers with internet connection issues and billing disputes. My proficiency in data analysis, particularly in creating dashboards and pivot tables, has allowed me to contribute to process improvements and enhance customer service delivery. I am committed to continuous learning and professional growth, always striving to exceed customer expectations.

Experience

Work history, roles, and key accomplishments

IP

Senior Agent

iQor, Phils.

Jan 2020 - Jan 2021 (1 year)

Assisted customers with internet connection issues, account updates, and payment concerns. Provided technical support and resolved billing disputes while ensuring proper documentation and escalation to the correct groups.

AI

Business Process Delivery Associate

Accenture, Inc.

Sep 2014 - Jul 2018 (3 years 10 months)

Managed order delivery processes, escalated issues to ensure timely delivery, and created dashboards for tracking orders. Supported improvement initiatives such as 5S and OPEX.

SM

Operations Technician

Sunpower Philippines Module Manufacturing

Sep 2011 - Oct 2012 (1 year 1 month)

Assisted colleagues with escalations and ensured quality output based on defined parameters. Monitored production processes and supported engineers during evaluations.

Education

Degrees, certifications, and relevant coursework

WS

West Contact Services

Representative, Customer Service

2013 - 2014

Assists customer concerns regarding updating account information, payments process or material. Activates satellite radio and resolves callers concern regarding satellite radio.

SM

Sunpower Philippines Module Manufacturing

Technician, Operations

2011 - 2012

Assists colleagues in handling escalations and ensures good quality output based on defined parameters and control on-time delivery products.

LA

Laguna College of Business and Arts

Bachelor of Science, Computer Engineering

Tech stack

Software and tools used professionally

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Mary Ann Mamaril - Senior Agent - iQor, Phils. | Himalayas