Mary Ann Mamaril
@maryannmamaril
Dedicated customer service professional with technical support expertise.
PhilippinesWhat I'm looking for
I am a dedicated customer service professional with extensive experience in technical support and customer relations. My career began at West Contact Services, where I honed my skills in handling customer concerns and ensuring satisfaction. I then advanced to Accenture, where I provided IT support and managed customer requests, demonstrating my ability to resolve issues efficiently and effectively.
At iQor, I further developed my expertise by assisting customers with internet connection issues and billing disputes. My proficiency in data analysis, particularly in creating dashboards and pivot tables, has allowed me to contribute to process improvements and enhance customer service delivery. I am committed to continuous learning and professional growth, always striving to exceed customer expectations.
Experience
Work history, roles, and key accomplishments
Senior Agent
iQor, Phils.
Jan 2020 - Jan 2021 (1 year)
Assisted customers with internet connection issues, account updates, and payment concerns. Provided technical support and resolved billing disputes while ensuring proper documentation and escalation to the correct groups.
IT Customer Service Associate
Accenture, Inc.
Jul 2018 - Dec 2019 (1 year 5 months)
Provided technical support to resolve customer IT requests and issues, ensuring proper documentation and follow-up. Escalated issues as necessary to maintain service quality.
Business Process Delivery Associate
Accenture, Inc.
Sep 2014 - Jul 2018 (3 years 10 months)
Managed order delivery processes, escalated issues to ensure timely delivery, and created dashboards for tracking orders. Supported improvement initiatives such as 5S and OPEX.
Listener Care Representative
West Contact Services
Nov 2013 - Jul 2014 (8 months)
Assisted customers with account updates and payment processes. Resolved concerns regarding satellite radio and upsold subscriptions.
Operations Technician
Sunpower Philippines Module Manufacturing
Sep 2011 - Oct 2012 (1 year 1 month)
Assisted colleagues with escalations and ensured quality output based on defined parameters. Monitored production processes and supported engineers during evaluations.
Education
Degrees, certifications, and relevant coursework
West Contact Services
Representative, Customer Service
2013 - 2014
Assists customer concerns regarding updating account information, payments process or material. Activates satellite radio and resolves callers concern regarding satellite radio.
Sunpower Philippines Module Manufacturing
Technician, Operations
2011 - 2012
Assists colleagues in handling escalations and ensures good quality output based on defined parameters and control on-time delivery products.
Laguna College of Business and Arts
Bachelor of Science, Computer Engineering
Availability
Location
PhilippinesAuthorized to work in
Job categories
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