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Renejune Dejano

@renejunedejano

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Technical support specialist across SaaS and fintech who troubleshot billing workflows and platform errors.

Philippines

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At Teleperformance Philippines, I provided technical and operational support for a major United States publishing client, troubleshooting account, application, and billing issues. I managed ticket queues and escalated unresolved platform bugs with detailed documentation.

At Clipboard Health, I supported SaaS workflows for healthcare staffing, maintaining data across connected platforms and resolving Stripe billing issues, including refunds and account transfers.

At TaskUs-FinTech, I investigated account discrepancies, payment errors, and potential fraud risks. I also reviewed data for accuracy and documented process gaps and technical workflows.

Experience

Work history, roles, and key accomplishments

Executive Assistant/SMM

US Caregiving Company (Private)

Jul 2025 - Aug 2026 (1 year 1 month)

Maintained administrative and software-driven tracking solutions for healthcare scheduling data. Managed complex inputs and data entries across EVV platforms, performing regular data accuracy checks.

Electronic Visit Verification (EVV)Data Entry Data Accuracy Stakeholder Coordination Remote Workflows

Operations & Logistics Manager/CSR Support/EA/VA

Lunas Philippines

Oct 2024 - Sep 2025 (11 months)

Managed end-to-end online digital infrastructure, tracking systems, and multi-channel backend software. Utilized ClickUp for task tracking and process organization, and provided executive, administrative, and customer service support.

ClickUp Task Tracking Process Organization Customer Service Virtual Assistant Social Media Management Order Processing Logistics Coordination

Fraud Analyst/Subject Matter Expert (SME)

TaskUs - FinTech

Oct 2023 - Oct 2024 (1 year)

Maintained security, system compliance, and platform integrity for high-stakes FinTech operations. Applied high-level troubleshooting and forensic investigation skills to analyze system accounts and potential fraud risks.

Fraud Analysis Troubleshooting Forensic Investigations QA Data Analysis Documentation Process Improvement

Guest Experience Representative

Mad Monkey Siargao

Mar 2023 - Sep 2023 (6 months)

Handled physical and digital on-site client interactions, platform requests, and operational support systems. Resolved operational exceptions and escalated system issues under high-pressure scenarios.

Customer Service Problem Solving Escalation Management Priority Management Cross functional Coordination

Technical Quality Analyst & Product Specialist

Clipboard Health

Oct 2021 - Apr 2023 (1 year 6 months)

Operated in a highly technical, remote SaaS platform layout managing healthcare staffing logbooks, billing systems, and client-side web integrations. Delivered continuous technical and operational support for internal SaaS configurations.

SaaS Support Zendesk Stripe Google Sheets Billing Refunds Data Integration Troubleshooting Performance Monitoring

Auditor of Plumbing Services

Rodritech Business Process Outsourcing

Feb 2021 - Feb 2022 (1 year)

Focused on data integrity, record auditing, and multi-channel backend operations tracking. Audited digital service records for accuracy and completeness, and managed data and reports using Google Sheets.

Data Auditing Google Sheets Reporting Customer Service Data Integrity

Customer & Technical Support Representative

Quad-X

Aug 2020 - Feb 2021 (6 months)

Focused on digital platform support, API logistics systems tracking, and digital chat-based product helpdesk execution. Managed multiple high-volume technical support chat and email queues simultaneously using Freshdesk.

Freshdesk Technical Support Live Chat Email Support Queue Management Troubleshooting APIs Logistics

Technical Support Representative & Subject Matter Expert (SME)

Teleperformance Philippines

Apr 2016 - Feb 2021 (4 years 10 months)

Provided end-to-end technical and operational support across a multi-layered ecosystem via Salesforce for a major US publishing client. Managed highly active ticket queues and advanced technical escalations via JIRA.