Poulami Chakraborty

Handle high-volume inbound customer calls to resolve order, delivery, and store coordination issues, coordinate with internal teams to close escalations, and maintain CRM records while meeting SLAs and quality metrics.

Managed accuracy and quality checks for medical content, converted complex medical information into accessible communications, and coordinated submissions and team communications to ensure timely delivery.

Provided individualized speech and language development tutoring for young children, maintained progress notes in Google Docs, and communicated empathetic feedback to parents to improve articulation and language confidence.

Led content and communication operations, coordinated client assignments and team schedules, maintained operation trackers and quality standards, and reviewed content to ensure brand alignment and timely delivery.

Managed assignment operations, client communication, deadline coordination, and prepared accurate academic documents using project management and analytical tools to ensure timely delivery and compliance.

Created educational and brand-aligned content, coordinated with PR, sales, and marketing teams, and supported communication campaigns requiring clarity and audience sensitivity.

Reviewed technical documentation for data consistency and error-free deliverables, coordinated revisions, and maintained documentation logs to support content workflows.

Created presentations and thesis drafts, supported students and clients with academic tasks, and managed academic documentation and formatting to ensure timely delivery.

Assisted in academic writing and documentation, maintained formatting standards, and coordinated with international students to ensure clear communication and timely delivery.

Grade: 3.7

Completed a Certificate in Public Relations with a GPA of 3.7 covering foundational PR and communication topics.

Grade: 3.8

Completed a Diploma in Public Relations with a GPA of 3.8 focusing on PR principles and communication practices.

Grade: 1st class

Completed a Bachelor of Science (Honours) degree and graduated with first class.