Gokul Iyer

I’m a Customer Success and Operations professional with 5+ years of experience in AI SaaS, focused on onboarding, B2B account management, project coordination, and quality assurance. I help clients adopt AI-powered video and audio solutions smoothly while keeping service quality high.

At Wavel.ai (Remote), I’ve been the primary point of contact for B2B clients, resolving questions through email and chat while delivering time-sensitive bulk captioning, transcription, and AI dubbing projects. I also collaborate with engineering and product teams to identify, report, and validate platform bugs, and I monitor platform stability and paid user activity to drive operational insights.

I’ve led Quality Control for transcription and closed captioning, reviewing and auditing deliverables against client standards. I maintained quality benchmarks by identifying errors, providing reviewer feedback, and implementing quality improvement measures, while supporting timely delivery on high-volume transcription work.

Earlier in my career, I built strong transcription and research capabilities through freelance internet research, data annotation, search engine evaluation, and audio/video transcription. I started in customer service and freelance class captioning/content writing, progressing to Senior Class Captionist and supporting accurate transcription across a wide range of English accents.