Open to opportunities

Jigar Soni

@jigarsoni

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Operations and customer support specialist driving user satisfaction, payments, and community engagement.

India

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What I'm looking for

I seek a role focused on high-quality user support and operations where I can manage payments, moderate content, grow communities, and improve user satisfaction in a collaborative environment.

I am an operations and customer support specialist with extensive experience in high-volume user support, content moderation, and community management. I consistently resolve 100+ user queries per day using Intercom and Freshdesk while supporting payment processing via Stripe and Adyen.

My background includes platform administration, fraud detection with Sift, and running online communities on Discord and Telegram, backed by strong written communication and content-creation skills. I have a proven track record of improving user experience through clear mediation between users and service providers.

I am a quick learner with strong time-management, leadership, and attention-to-detail skills, seeking to apply my operational expertise and problem-solving mindset to increase user satisfaction and streamline workflows.

Experience

Work history, roles, and key accomplishments

Current

Operations and Customer Support Specialist

Current

Studypool

Apr 2017 - Present (8 years 8 months)

Managed high-volume customer support and content moderation for an education platform, resolving 100+ user queries per day and processing payments/refunds via Stripe and Adyen. Improved community engagement through Discord and Telegram management and authored support documentation to streamline operations.

Customer Support Content Moderation Stripe Adyen Intercom Freshdesk Community Management Payment Disputes

Editor and Customer Support

Essays24.com

Oct 2015 - Mar 2017 (1 year 5 months)

Edited and verified user-submitted documents for quality and guideline compliance while providing timely customer support and managing social media content to improve user experience. Implemented quality checks that reduced content errors and enhanced user satisfaction.

Editing Quality Assurance Customer Support Content Moderation Microsoft Office Social Media Management Email Support

Moderator and Customer Support

Studypool

Oct 2013 - Sep 2015 (1 year 11 months)

Facilitated student-tutor communication, managed live chat and email support, handled refunds and tutor applications, and contributed to content repository development to enhance platform usability.

Live Chat Support Platform Administration Content Creation Community Engagement

Freelance SEO Content Writer

Self Employed

Nov 2012 - Oct 2013 (11 months)

Researched and produced SEO-optimized articles and blogs across diverse niches, applying on-page SEO techniques and meeting client deadlines for multiple concurrent projects.

seo writing Keyword Research Content Strategy On Page SEO Research Time Management Content Editing

Content Writer

ContentCircuit Info. Solutions

May 2012 - Nov 2012 (6 months)

Created SEO-focused blog posts and articles tailored to client requirements, ensuring originality and timely delivery while adapting tone for various audiences.

Research Editing Client Communication