VSVismita Singh
@vismitasingh
Content and customer experience professional blending writing and support expertise.
IndiaWhat I'm looking for
I am a detail-oriented content and customer experience professional with over two years of experience across content writing, editing, fact-checking, and customer support. I combine strong language skills in English and Hindi with a teaching background to produce clear, accurate, and engaging content.
I have hands-on experience using AI-assisted workflows (ChatGPT, Grammarly, QuillBot, Jasper) to speed drafting, refine tone, and support quality assurance while preserving originality. I have produced SEO-driven web and blog content, managed WordPress uploads, and applied on-page optimization and keyword research to improve discoverability.
On the customer experience side, I have supported high volumes of users in both voice and non-voice channels, resolving account and policy issues and meeting strict quality and productivity metrics. My approach emphasizes empathy, first-contact resolution, and efficient use of internal CRMs and support tools.
I am organized, metrics-focused, and comfortable in remote and hybrid environments. My combined editorial rigor and customer-first mindset help me deliver reliable content and support that improve user trust and engagement.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Clarity
Dec 2025 - Present (1 month)
Supported app users through empathetic communication and problem-solving to create a trusted support experience while maintaining quality and efficiency in a hybrid/remote environment.
Freelance Content Writer
Self-employed
Produced original English and Hindi content for blogs, websites, and social media, managed WordPress uploads, and coordinated with clients to meet deadlines and specifications.
AMHandled high-volume customer interactions focusing on empathy and first-contact resolution, resolving account, order, and policy issues while consistently meeting quality and productivity metrics.
KIContent Editor & Fact-Checker
Kidadl
Feb 2022 - May 2022 (3 months)
Edited, proofread, and fact-checked digital content to meet strict editorial and child-safety standards, verifying sources and improving turnaround using AI tools.
Content Writer
Nice Digital
Created SEO-optimized website and marketing content aligned with brand voice, performed keyword research and structured content for readability and engagement using AI-assisted drafting tools.
Online Exam Proctor
Monitored online examinations using AI-based proctoring tools to ensure fairness and adherence to guidelines, preparing detailed reports and escalations when required.
Education
Degrees, certifications, and relevant coursework
Handia PG College
Bachelor of Education, Education
Grade: 70%+
Completed a Bachelor of Education program focused on pedagogy and teaching methodologies, graduating in 2021 with 70%+.
UAUniversity of Allahabad
Bachelor of Arts, English & Education
Grade: 60%+
Completed a Bachelor of Arts with majors in English and Education, graduating in 2018 with 60%+.
Delhi Public School, Dhaligaon
High School Diploma, Secondary Education
Completed secondary schooling at Delhi Public School, Dhaligaon, finishing in 2013.
Availability
Location
IndiaAuthorized to work in
Job categories
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