poornima kumar

Managed end-to-end dropshipping operations for US markets using Shopify, overseeing supplier sourcing, order fulfillment, tracking and customer communication to ensure on-time delivery and reduce errors. Negotiated with suppliers to optimize lead times and pricing.

Managed Australian marketplace operations including product listings, inventory updates and order fulfillment, streamlining dropshipping workflows and improving listing SEO. Supported customer communications and performance reporting.

Handled marketplace operations for UAE region including order management, returns, and account health monitoring, improving fulfillment workflows and compliance. Coordinated with logistics and suppliers to optimize delivery timelines.

Managed end-to-end ecommerce operations including catalog optimization, inventory planning and fulfillment, increasing listing quality and operational consistency. Coordinated cross-functional teams for product launches and marketing campaigns.

Led multi-channel ecommerce operations including listing, inventory updates and order processing across Amazon, Shopify and regional marketplaces, improving order accuracy and fulfillment efficiency. Implemented process improvements and supported stakeholder coordination.

Managed product catalog creation and optimization across marketplaces, improving listing accuracy and reducing errors in product data. Maintained SKU consistency and collaborated with teams to support onboarding and catalog expansion.

Completed Master of Social Work with coursework focused on social welfare and community practice.

Completed Bachelor of Business Administration with foundational studies in business management and administration.