Pooja Bachate
@poojabachate
Travel Account Specialist at Mondee Tech Pvt. Ltd., managing travel accounts and resolving booking and ticketing issues.
IndiaWhat I'm looking for
At Mondee Tech Pvt. Ltd., I managed corporate and leisure travel accounts, handled reservations, and supported travel advisors. I processed bookings and resolved ticketing issues and booking discrepancies with travel partners and internal teams.
At Amdocs, I supported AT&T Order-to-Activation workflows for Broadband, DirecTV, and U-verse, tracking orders through activation. I also supported CWT by resolving hotel booking and database errors using GDS platforms and ticketing tools.
Experience
Work history, roles, and key accomplishments
Account Specialist – Travel
Mondee Tech Pvt. Ltd.
Aug 2023 - May 2025 (1 year 9 months)
Managed corporate and leisure travel accounts, processed bookings, resolved ticketing issues, and reconciled accounts using GDS systems.
Supported Order-to-Activation workflows for AT&T, resolved tickets using Amdocs CRM and ServiceNow, and assisted with CWT travel booking issues.
Delivered operational and customer support duties, building a foundation in process adherence and service quality.
Education
Degrees, certifications, and relevant coursework
Nagpur University
Bachelor of Science, Computer Science
Grade: 60%
Bachelor of Science in Computer Science from Nagpur University with 60% marks.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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