kalpesh kargutkar
@kalpeshkargutkar
I streamline travel, technical support, and logistics operations through accurate, customer-focused problem solving.
IndiaWhat I'm looking for
At Teleperformance, I managed end-to-end Sabre and Amadeus booking workflows, including complex PNRs, multi-city itineraries, ticket reissues, exchanges, and manual fare construction with 99% accuracy.
Previously at eClerx, I resolved modem, fiber/coax, and set-top box issues while maintaining 92%+ first-contact resolution and 95%+ CSAT. I also served as an SME, analyzed recurring issue trends, and recommended workflow improvements for frontline support teams.
My experience also includes UK logistics operations at Wipro, where I handled customs documentation, duty and tax calculations, package claims, and SLA-driven customer support. I'm pursuing an MBA in Business Analytics and bring SQL, GDS, quality, and operational improvement skills to customer-focused teams.
Experience
Work history, roles, and key accomplishments
Managed end-to-end booking workflows across Sabre and Amadeus, handling complex PNR creation and multi-city itineraries. Executed ticket reissues and cancellations with 99% accuracy and provided product feedback for workflow improvements.
Resolved complex modem, fiber/coax, and set-top box issues with 92%+ First Contact Resolution and 95%+ CSAT. Analyzed issue trends to suggest tool improvements, served as SME, and exceeded sales targets.
Delivered customer service and operational support for a UK logistics client, managing customs documentation, import duty/tax calculations, and package claim escalations. Met strict SLAs with error-free documentation.
Education
Degrees, certifications, and relevant coursework
NMIMS Deemed-to-be-University
MBA, Business Analytics
Pursuing an MBA in Business Analytics with an expected completion in 2028.
Technical University of Munich
Gen AI, Artificial Intelligence
Completed a certification in Gen AI from Technical University of Munich in February 2025.
Mumbai University
Bachelor of Commerce, Commerce
Completed Bachelor of Commerce (B.Com) from Mumbai University in 2020.
Mother Teresa High School
HSC, General
Completed Higher Secondary Certificate (HSC) in 2017.
Phoenix International School
SSC, General
Completed Secondary School Certificate (SSC) in 2015.
Six Sigma: Black Belt, Six Sigma
Completed Six Sigma Black Belt certification from LinkedIn in January 2025.
IT Service Desk Careers and Certifications, IT Service Desk
Completed IT Service Desk Careers and Certifications from LinkedIn in January 2025.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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