Alok UserAU
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Alok User

@alokkumar5

Customer support specialist with expertise in travel and EdTech sectors.

India

What I'm looking for

I seek a role that offers growth opportunities, a collaborative environment, and the chance to enhance customer experiences.

I am a dedicated Customer Support professional with over 3 years of experience in delivering exceptional client service within fast-paced B2B and B2C environments. My specialization in the travel and EdTech sectors has equipped me with hands-on expertise in industry-standard systems such as Amadeus, Sabre, Farelogix, Zendesk, and Genesys. I take pride in my proven ability to resolve over 95% of daily queries, significantly improve customer satisfaction scores, and train new team members effectively.

Currently, I serve as a Client Support Associate at Meazure Learning, where I provide technical and customer support for online proctoring solutions to a global user base. My role involves troubleshooting access and system errors while ensuring exam integrity through prompt issue resolution. I thrive in remote, cross-functional teams, collaborating with colleagues to streamline support workflows and enhance operational integrity.

Throughout my career, I have consistently achieved high accuracy rates in travel arrangements and documentation, managed booking changes, and resolved customer queries efficiently. My commitment to excellence is reflected in my key achievements, including a 25% increase in customer satisfaction scores and a 30% reduction in booking errors through process enhancements.

Experience

Work history, roles, and key accomplishments

WN

Senior Associate – Travel Support

WNS

Apr 2024 - Present (1 year 2 months)

Delivered B2B travel support services to corporate clients, managing booking changes, ticketing, and customer queries using Amadeus and Sabre. Maintained a high accuracy rate in travel arrangements and documentation.

EG

Customer Service Representative

Etraveli Group

Aug 2022 - Present (2 years 10 months)

Handled first-level support for flight booking issues, resolving an average of 150 customer queries daily with a 95% resolution rate. Provided timely updates and solutions for itinerary changes and booking failures using Amadeus, Sabre, and Galileo.

Education

Degrees, certifications, and relevant coursework

DD

Dyal Singh College, University of Delhi

Bachelor of Arts, Arts

Completed a Bachelor of Arts degree, focusing on a broad curriculum of humanities and social sciences. Developed critical thinking and analytical skills through various academic disciplines.

RV

Rajkiya Pratibha Vikas Vidyalaya

Senior Secondary, General Studies

Achieved Senior Secondary certification, completing the 12th grade curriculum. Gained foundational knowledge across various subjects in preparation for higher education.

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Alok User - Client Support Associate - Meazure Learning (Examity) | Himalayas