At Teleperformance, I managed booking workflows across Sabre and Amadeus, including PNR creation, changes, and multi-city itineraries. I handled ticket reissues, cancellations, and fare construction with 99% accuracy.
At eClerx, I resolved modem, fiber/coax, and set-top box issues, achieving 92%+ FCR and 95%+ CSAT across 40+ daily customer calls. I also analyzed failure trends and recommended workflow improvements.
At Wipro, I supported customer operations for a UK logistics client, handling customs documentation, import duty and tax calculations, and claim escalations. I hold a B.Com from Mumbai University and certifications in Gen AI and Six Sigma: Black Belt.
