Pooja Amrule

I support PayPal customers at Teleperformance Global Services through phone, chat, and email, resolving account access, payment, transaction, dispute, limitation, and security concerns.

I investigate root causes, document detailed case records, protect sensitive financial information, and work with cross-functional teams on escalations. I've consistently achieved customer satisfaction and quality targets and have been recognized for excellent service and effective issue resolution.

Previously, I conducted financial audits at Deutsche Bank Operations India, analyzing financial statements, operational data, internal controls, and compliance requirements to identify discrepancies and improve reporting accuracy.

At Quantiphi Analytics Solutions, I used AI tools for data annotation and tagging, completed quality checks, and helped refine tagging guidelines to support accurate machine learning datasets.