At JPMorganChase, I managed financial operations and account maintenance for client portfolios while meeting banking compliance and audit standards. I investigated transactional, billing, and account issues, achieving over 90% First Contact Resolution.
I partnered with risk, fraud, and backend processing teams to streamline workflows and remove query-resolution bottlenecks.
At Accenture, I provided Tier 2 support for Verizon enterprise and retail telecommunications infrastructure. I diagnosed telecom incidents, network faults, and hardware configuration issues within SLA targets.
At Concentrix, I handled customer accounts and service operations while maintaining CSAT and quality benchmarks. I also supported junior associates with real-time guidance, de-escalation, and onboarding.
