Open to opportunities

Sai Mohith

@saimohith

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Experienced Customer Service Associate dedicated to exceptional client satisfaction.

India

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a highly skilled Customer Service Associate with over 6 years of experience in delivering exceptional customer service. My strong communication and problem-solving skills enable me to effectively address customer inquiries and resolve issues. I pride myself on my friendly demeanor and ability to remain calm under pressure, ensuring that every customer interaction is positive and professional.

Throughout my career, I have consistently met and exceeded customer satisfaction goals, particularly in my current role at PayPal India Pvt Ltd. Here, I assist customers with account inquiries and technical support, handle escalations, and recommend improvements to management. My organizational skills allow me to multitask efficiently, handling high volumes of customer interactions while maintaining a focus on quality service.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Associate

Current

PayPal India Pvt Ltd

Aug 2022 - Present (2 years 11 months)

Provided exceptional customer service to clients via email and live chat, consistently meeting and exceeding customer satisfaction goals. Resolved complex issues efficiently, handled dispute charges, and recommended improvements to products and services.

Customer Service Email Communication Live Chat Dispute Resolution Technical Support Customer Satisfaction Problem Solving

Customer Contact Comms Associate

Accenture

Sep 2021 - Aug 2022 (11 months)

Utilized strong communication and customer service skills to support clients in achieving their business goals. Managed customer inquiries related to TV, broadband, and billing issues, providing timely and accurate responses. Collaborated with cross-functional teams to resolve client issues and assisted in creating communication strategies.

Communication Skills Customer Service Client Relationship Management Billing Support Problem Solving

Digital Interaction Advisor

24/7.ai

Oct 2017 - May 2021 (3 years 7 months)

Provided innovative solutions to enhance digital interactions for clients, handling customer inquiries through live chat regarding credit cards and account transactions. Established and maintained good communication with customers, assisting with credit limit increases and resolving complaints or feedback.

Live Chat Support Credit Card Inquiries Customer Communications Time Management

Education

Degrees, certifications, and relevant coursework

Annamalai University

Bachelor of Business Administration, Business Administration

Completed a comprehensive curriculum in business administration, focusing on core business principles and practices. Gained foundational knowledge in management, marketing, finance, and human resources.

SriChaitanya Junior College

Intermediate, General Studies

Undertook pre-university studies, building a strong academic foundation across various subjects. Prepared for higher education by developing critical thinking and analytical skills.

Keshava ReddyConcept School

Secondary School Certificate, General Studies

Completed secondary education, covering a broad range of subjects as per the national curriculum. Developed fundamental academic skills and knowledge essential for further studies.