Open to opportunities

Mayur Takalkar

@mayurtakalkar

I support fintech customers and fraud operations across international markets, resolving payments, disputes, and account risks.

India

Message

What I'm looking for

I'm looking for customer support, fraud operations, or risk-focused roles where I can resolve complex payment and account issues, protect customers, maintain compliance, and grow in a fast-paced international environment.

I've supported PayPal customers across the US, UK, Canada, and Australia through voice and messaging channels at Teleperformance. I resolve account inquiries, payment transactions, account limitations, disputes, chargebacks, and Buy Now Pay Later servicing needs.

Previously at Tech Mahindra, I supported fraud prevention operations by monitoring transactions and account activity for suspicious patterns and potential risks. I also conducted verification checks for customers in the Irish market, performed due diligence reviews, and maintained accurate investigation records.

I'm comfortable handling sensitive customer information while following security, privacy, compliance, and fraud prevention procedures. I work effectively in fast-paced, target-driven and 24/7 rotational environments.

I bring customer service, investigation, root-cause analysis, risk assessment, and clear communication to complex customer and operational issues.

Experience

Work history, roles, and key accomplishments

Current

Sr. Customer Support Associate - Fintech

Current

Teleperformance

Jun 2025 - Present (1 year 2 months)

Provided customer support through voice and messaging channels for PayPal customers across the US, UK, Canada, and Australia markets. Assisted with account inquiries, payment transactions, disputes, and BNPL products while maintaining compliance and high satisfaction.