Jayanth Kp

I am a motivated, detail-oriented customer support professional with strong communication skills and a passion for voice-based customer interaction. I have hands-on experience handling high-volume international payment transactions and resolving client queries across phone and email.

In my most recent role I processed 500+ international payments monthly with 99% accuracy, delivered timely resolutions to 50+ client queries weekly achieving 95% customer satisfaction, and partnered with finance and operations to reduce payment discrepancies by 30%.

I also mentored and trained new team members on CRM systems and compliance, created FAQs and documentation that cut resolution time by 20%, and consistently improved response times and service efficiency through team training and process improvements.