Ponthip Saing

Managed purchase orders, created and corrected customer invoices, and ensured compliance with company policies. Liaised between clients and internal teams to ensure satisfaction, escalated issues, and generated daily reports for senior management. Trained new hires, processed Microsoft and AWS licenses, and served as the main point of contact for government consumption orders.

Converted audio files to text, handling a range of content from interviews and focus groups to lectures and medical calls. Demonstrated strong typing skills and attention to detail in producing accurate transcriptions.

Efficiently assembled calendars in a timely manner, contributing to production goals. Maintained high standards of quality and productivity in a factory environment.

Responded to customer inquiries, provided quality service, and resolved complaints effectively. Managed cash transactions, assisted customers with purchases, and promoted loyalty programs to enhance sales and satisfaction.

Currently pursuing a degree in Business Administration, focusing on management principles and business operations. Developing skills in organizational leadership and strategic planning.

Studied the fundamentals of computer science, including programming concepts and basic data structures. Gained foundational knowledge in software development and problem-solving.