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Ponthip Saing

@ponthipsaing

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Detail-oriented professional with expertise in data entry and customer service.

Zimbabwe

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What I'm looking for

I seek a role in a dynamic environment where I can leverage my skills in data entry and customer service, contributing to team success and enhancing operational efficiency.

I am a dedicated professional with a strong background in order management and customer service. Currently, I manage purchase orders and ensure compliance with company policies at Carahsoft, where I also generate reports for senior management and liaise between clients and internal teams. My analytical skills and problem-solving abilities have been instrumental in enhancing order management procedures and ensuring client satisfaction.

In addition to my experience at Carahsoft, I have worked as a transcriber, where I honed my typing skills and attention to detail by converting audio files into text. My previous roles in customer service and factory work have further developed my ability to work efficiently under pressure and contribute positively to team dynamics. I am committed to continuous learning, currently pursuing a degree in Business Administration while holding an Associate's Degree in Computer Science.

Experience

Work history, roles, and key accomplishments

Current

Order Management

Current

Carahsoft

Nov 2021 - Present (3 years 7 months)

Managed purchase orders, created and corrected customer invoices, and ensured compliance with company policies. Liaised between clients and internal teams to ensure satisfaction, escalated issues, and generated daily reports for senior management. Trained new hires, processed Microsoft and AWS licenses, and served as the main point of contact for government consumption orders.

Order Management Invoicing Compliance Customer Service Reporting AWS Training Communication Problem Solving Data Entry

Transcriber

Rev

Aug 2019 - Dec 2020 (1 year 4 months)

Converted audio files to text, handling a range of content from interviews and focus groups to lectures and medical calls. Demonstrated strong typing skills and attention to detail in producing accurate transcriptions.

Transcription Typing Attention To Detail

Factory Worker

Payne Publishers

Oct 2017 - Dec 2019 (2 years 2 months)

Efficiently assembled calendars in a timely manner, contributing to production goals. Maintained high standards of quality and productivity in a factory environment.

Assembly Production Time Management Quality Control

Customer Service

CVS Pharmacy

Oct 2017 - Dec 2019 (2 years 2 months)

Responded to customer inquiries, provided quality service, and resolved complaints effectively. Managed cash transactions, assisted customers with purchases, and promoted loyalty programs to enhance sales and satisfaction.

Customer Service Sales Communication Product Knowledge

Education

Degrees, certifications, and relevant coursework

Northern Virginia Community College

Associate of Science, Business Administration

Currently pursuing a degree in Business Administration, focusing on management principles and business operations. Developing skills in organizational leadership and strategic planning.

Northern Virginia Community College

Associate of Science, Computer Science

Studied the fundamentals of computer science, including programming concepts and basic data structures. Gained foundational knowledge in software development and problem-solving.