Trudicka Ward
@trudickaward
Detail-oriented order management professional with strong project coordination skills.
ZimbabweWhat I'm looking for
I am a dedicated and detail-oriented order management professional with extensive experience in sales and procurement. My career has been marked by a commitment to excellence, where I have successfully managed high volumes of orders while ensuring accuracy and quality. I thrive in fast-paced environments, adeptly prioritizing tasks to meet tight deadlines and collaborating with project teams to resolve issues efficiently.
Throughout my career, I have developed a strong proficiency in various software systems, including Microsoft Dynamics, AS400, and Sage X3. My ability to analyze customer needs and provide tailored solutions has consistently resulted in high customer satisfaction. I take pride in my excellent communication and interpersonal skills, which have enabled me to build strong relationships with clients and vendors alike. I am always looking for opportunities to negotiate better terms and streamline processes to enhance operational efficiency.
Experience
Work history, roles, and key accomplishments
Sales & Procurement - Order Management Senior Associate
EOS IT Solutions
Dec 2021 - Present (3 years 9 months)
Created, compared, and reviewed incoming purchase orders and quotes for accuracy and completeness. Collaborated with project teams to address any potential delays or issues in the shipment process, ensuring smooth order flow and customer satisfaction.
Order Entry Management Representative
System One Cummins Sales and Service
May 2021 - Dec 2021 (7 months)
Retrieved daily direct shipment reports for three branch locations to invoice and process. Responded to customer inquiries regarding tracking and part availability, and compiled export and shipping documentation.
Customer Service Representative
ATP Automotive
Aug 2017 - Nov 2019 (2 years 3 months)
Provided customer assistance to retailers regarding product availability, order status, and shipment tracking. Processed purchase orders via email and telephone, and managed returned merchandise.
Customer Service/Order Entry
Heys America
Mar 2016 - Oct 2016 (7 months)
Supported business development by ensuring purchase orders were processed accurately and on time using Microsoft Dynamics GP. Provided customer support via email and telephone, explaining company products and generating sales.
Sales Support Coordinator
FNA Group
Feb 2014 - Jul 2015 (1 year 5 months)
Oversaw the manual entry of sales orders into the MAS ERP 500 system and managed EDI orders for accuracy. Created open order reports to ensure timely shipments and accurate ship dates.
Customer Log Specialist
Wheels Incorporated
Nov 2013 - Dec 2013 (1 month)
Delivered world-class customer service by assisting drivers with web and phone login issues. Documented personal and business driver mileage for tax purposes and assisted with special projects related to driver tax compliance reporting.
Order Entry Representative
Chemplate
Aug 2012 - Aug 2013 (1 year)
Retrieved purchase order requests via email and fax to process in AS400. Confirmed and verified automotive OEM specifications and job processes on Purchase Orders to ensure accuracy.
Customer Service Advocate & Cellular Activation Specialist
Brightstar
Nov 2010 - May 2012 (1 year 6 months)
Retrieved and processed purchase orders, and provided administrative support to project managers. Retrieved client cellular activation requests via phone and email, processing device data in AT&T internal software.
Order Entry Representative
Richard Wolf Medical Instruments
Aug 2010 - Nov 2010 (3 months)
Prepared and processed purchase orders into AS400 for shipment. Ensured accurate and timely order fulfillment for medical instruments.
Education
Degrees, certifications, and relevant coursework
SUSouthern New Hampshire University
Bachelor of Science, Operations & Project Management
2012 - 2015
Focused on the principles and practices of operations and project management. Gained skills in organizing and solving complex projects, defining project priorities, and managing project timelines.
UPUniversity of Phoenix
Associate of Science, Business with a Concentration in Finance
2010 - 2012
Completed an Associate of Science degree with a concentration in Finance. Developed foundational knowledge in business operations and financial principles.
Prospect High School
High School Diploma, General Studies
1997 - 1997
Completed high school education and received a diploma.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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