Open to opportunities

Leven 1101

@leven1101

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Customer service professional with 4 years' experience delivering high CSAT and sales results.

India

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What I'm looking for

I am looking for a customer-focused role where I can use my inbound support, CSAT-driven performance, and sales skills to improve retention and team outcomes.

I am a customer service professional with four years of experience supporting retail banking and telecom clients, focused on inbound customer interactions and issue resolution.

I consistently meet and exceed qualitative and quantitative targets, including achieving 100% CSAT on multiple occasions and strong sales performance for revenue-positive outcomes.

My strengths include quickly triaging and escalating issues, maintaining average handling time targets, and building sustainable customer relationships by going the extra mile.

I seek to contribute my customer-retention, dispute-resolution, and team-goal-setting experience to a productive team that values quality service and measurable results.

Experience

Work history, roles, and key accomplishments

Associate Customer Service

Accenture

Dec 2023 - Dec 2024 (1 year)

Handled inbound sales and customer relations for Virgin Media (UK), resolving issues, meeting quantitative targets, and achieving a 100% CSAT and 22.8% sales score as top performer.

Customer Service Inbound Sales CSAT Escalation Management Customer Retention

Associate Customer Service

JPMorgan Chase & Co

Oct 2022 - Nov 2023 (1 year 1 month)

Managed high-volume inbound customer management services, met team qualitative and quantitative targets, achieved 100% CSAT, and supported issue escalation and team performance goals.

Customer Service Inbound Escalation Management CSAT

Senior Associate

Concentrix

Feb 2020 - Dec 2021 (1 year 10 months)

Provided inbound retail banking support for JP Morgan Chase clients, handled large call volumes, maintained AHT targets, and escalated complex issues to appropriate teams.

Retail Banking Inbound Calls

Senior Associate

Altisource

May 2019 - Jan 2020 (8 months)

Performed outbound insurance verification and case resolution for mortgage clients (LoanCare/JPMorgan), followed up with insurers, tracked open issues, and maintained client confidentiality.

Insurance Verification Case Management Client Confidentiality

Education

Degrees, certifications, and relevant coursework

Lords Universal College, University of Mumbai

Bachelor of Science, Computer Science

Grade: First Class (B+)

Completed Bachelor of Science in Computer Science (BSC-CS) with First Class (B+) from Lords Universal College affiliated to University of Mumbai in 2019.