Open to opportunities

Rakhi Kumari

@rakhikumari1

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Customer service professional with 5+ years improving satisfaction through empathy and problem-solving.

India

Message

What I'm looking for

I seek a customer-focused role where I can use empathy, CRM skills, and problem-solving to improve satisfaction and grow professionally.

I am a customer service professional with over five years of experience delivering empathetic, organized support and technical assistance across travel, healthcare, and consumer platforms.

I began my career in airline operations and progressed to technical support at Teleperformance for AT&T, earning recognition as Best CSR, then supported treatment counseling and customer experience roles at Sovereign Health and Airseva (Airbnb).

My strengths include problem solving, active listening, CRM proficiency, and maintaining a positive, courteous demeanor while organizing workflows to improve outcomes.

I seek opportunities where I can apply my customer-centric approach, attention to detail, and commitment to continuous improvement to drive customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Office Coordinator

Louetta Dental Smiles

Jul 2022 - Apr 2023 (9 months)

Coordinated front-office operations, appointment scheduling, and patient communications to streamline clinic workflows and enhance patient experience.

Office Administration Scheduling CRM Organization Billing Support

Customer Experience Specialist

AirSeva

Sep 2017 - Jun 2018 (9 months)

Managed guest support and reservations for short-term rentals, resolving customer issues and improving overall guest satisfaction metrics.

Customer Experience Reserving CRM Problem Solving Communication Conflict Resolution

Senior Treatment Counsellor

Sovereign Health

Jun 2015 - Jun 2017 (2 years)

Delivered counselling and care coordination for patients, improving treatment adherence and supporting clinical teams to achieve better patient outcomes.

Patient Counseling Case Management Empathy Care Coordination Documentation Communication

Technical Support Officer

Teleperformance

Oct 2012 - Jul 2014 (1 year 9 months)

Provided technical support for AT&T customers, resolving connectivity and device issues and improving first-call resolution during tenure.

Technical Support CRM Troubleshooting Customer Service Ticketing Systems Communication

Baggage Agent

United Airlines

Jan 2011 - Jan 2012 (1 year)

Handled baggage operations ensuring timely loading/unloading and accurate tracking, contributing to on-time departures and reduced mishandled luggage incidents.

Inventory Control Customer Service Attention To Detail Communication Safety Compliance