Open to opportunities

Sushmita Debashish Das

@sushmitadebashishdas

Message

Experienced senior customer service associate with a proven success record.

India

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a seasoned Senior Customer Service Associate with over 8 years of experience in managing both domestic and international ticketing. My commitment to excellence is reflected in my impressive 95% customer satisfaction rating, achieved by resolving an average of 50 queries daily. I excel in escalation management and empathetic problem-solving, ensuring that every customer interaction is handled with care and efficiency.

Throughout my career, I have demonstrated my ability to collaborate effectively with sales teams, resulting in a 20% increase in revenue. My analytical and critical thinking skills, combined with proficiency in CRM software and tools like Galileo and MS Office, empower me to analyze market trends and enhance client relationships. I am eager to leverage my strong communication and organizational skills to drive positive outcomes in my next role.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Services Associate

Current

Redisolve Pvt Ltd

Jan 2023 - Present (2 years 4 months)

Managed customer queries for USA clients through chat, achieving a 95% satisfaction rating. Skilled in problem-solving and escalation management, handling payment issues and product bugs effectively.

Customer Service Escalation Management Problem Solving Multitasking Communication Skills CRM Software Analytical Thinking Client Relationship Management

Customer Service Executive

Teleperformance

Jan 2022 - Feb 2022 (1 month)

Achieved a 95% customer satisfaction rating by resolving an average of 50 queries daily through phone and email communication. Demonstrated strong analytical and communication skills.

Customer Service Communication Skills Problem Solving Analytical Thinking Multitasking CRM Software

Senior Customer Service Executive

Interglobe Aviation Pvt Ltd

Jan 2018 - Feb 2018 (1 month)

Supervised aircraft operations and managed IROPS, ensuring smooth reservation processes and customer satisfaction. Led a team to improve service efficiency and customer experience.

Customer Service IROPS Management Escalation Management Communication Skills Analytical Thinking

Customer Service Agent

Interglobe Aviation

Jan 2013 - Apr 2014 (1 year 3 months)

Handled customer reservations and queries at various counters, ensuring timely and efficient service. Collaborated with teams to enhance customer satisfaction and operational efficiency.

Customer Service Communication Skills Team Collaboration Problem Solving Client Relationship Management

Guest Relation Executive

ITC Hotels

Jun 2008 - Jun 2009 (1 year)

Managed guest relations and reservations, ensuring a high level of customer satisfaction. Developed strong communication skills and problem-solving abilities in a hospitality environment.

Communication Skills Problem Solving Customer Service Multitasking

Education

Degrees, certifications, and relevant coursework

The Maharaja Sayajirao University of Baroda

Bachelor of Commerce, Commerce

2007 - 2011

Grade: 55%

Completed a Bachelor of Commerce degree, focusing on various aspects of commerce and business management. Developed analytical skills and a strong understanding of market dynamics.