Open to opportunities

tushar goyal

@tushargoyal

Message

I am an experienced customer service professional specializing in international voice and B2B/B2C support.

India

Message

What I'm looking for

I seek a challenging role at a growing organization where I can apply customer service and management skills, expand domain knowledge, and grow professionally.

I am a customer service professional with experience supporting international voice, chat and email channels for B2B and B2C clients, including healthcare, banking and aviation sectors.

I deliver clear written and verbal communication, adapt quickly to new processes, and collaborate effectively to meet service targets and improve client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Wipro

Aug 2024 - Present (1 year)

Handle B2B Alight client via voice and chat, supporting US healthcare employee inquiries and resolving service issues across channels.

Customer Service Chat Support B2B Support Healthcare Services CRM Communication

Senior Customer Care Representative

Teleperformance

Feb 2023 - May 2024 (1 year 3 months)

Supported FIS US banking B2C customers via voice, resolving account and service issues while meeting quality and SLA targets.

Customer Service Banking Operations B2C Support US Market CRM SLA Management Communication

Customer Service Representative

InterGlobe Aviation

Jul 2017 - Jun 2022 (4 years 11 months)

Managed B2C voice and email customer service for airline operations, handling reservations, inquiries, and issue resolution to maintain service standards.