tushar goyal
@tushargoyal
I am an experienced customer service professional specializing in international voice and B2B/B2C support.
What I'm looking for
I am a customer service professional with experience supporting international voice, chat and email channels for B2B and B2C clients, including healthcare, banking and aviation sectors.
I deliver clear written and verbal communication, adapt quickly to new processes, and collaborate effectively to meet service targets and improve client satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Wipro
Aug 2024 - Present (1 year)
Handle B2B Alight client via voice and chat, supporting US healthcare employee inquiries and resolving service issues across channels.
Senior Customer Care Representative
Teleperformance
Feb 2023 - May 2024 (1 year 3 months)
Supported FIS US banking B2C customers via voice, resolving account and service issues while meeting quality and SLA targets.
Customer Service Representative
InterGlobe Aviation
Jul 2017 - Jun 2022 (4 years 11 months)
Managed B2C voice and email customer service for airline operations, handling reservations, inquiries, and issue resolution to maintain service standards.
Education
Degrees, certifications, and relevant coursework
IHM Gurdaspur
Bachelor of Science in Hotel Management, Hotel Management
Completed Bachelor of Science in Hotel Management at IHM Gurdaspur, graduated in 2017.
Rao Man Singh Sr. Sec. Public School
Higher Secondary Certificate, Higher Secondary Education
Grade: 64%
Completed higher secondary education at Rao Man Singh Sr. Sec. Public School with 64% in 2014.
Rao Man Singh Sr. Sec. Public School
Secondary School Certificate, Secondary Education
Grade: 72%
Completed secondary education at Rao Man Singh Sr. Sec. Public School with 72% in 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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