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Pinkal Chauhan

@pinkalchauhan

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Technical Account Manager blending enterprise SaaS success with software development and AI/ML expertise.

India

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What I'm looking for

I seek a role where I can drive SaaS adoption and customer ROI, collaborate with product/engineering, mentor teams, and lead technical enablement in a growth-focused company.

I am a customer-focused Technical Account Manager with 13+ years of experience in client success, software development, and enterprise solution delivery. I bridge business and technical teams to deliver measurable outcomes, driving product adoption, renewals, and high customer satisfaction.

My background includes Drupal development, big data (Hadoop/Spark/Cassandra) and AI/ML project mentorship; I have delivered 100+ product demos and designed a 30-node Hadoop cluster for hands-on training. I partner with product and engineering teams to implement client-driven enhancements and optimize deployments.

I am recognized for rapid issue resolution, proactive engagement, and building trust-based relationships that increase utilization and ROI. I also bring teaching and research experience, having supervised 100+ student projects and presented academic work at international conferences.

Experience

Work history, roles, and key accomplishments

Current

Technical Account Manager

Current

Unknown

Mar 2025 - Present (7 months)

Served as primary technical liaison for Tier-1 clients, delivering 100+ demos and integrations that boosted feature adoption by 30% and maintained 98% CSAT through rapid issue resolution and QBR-driven renewals.

Customer Success SaaS Integration Product Demos Technical Support CSAT Cloud Solutions QBRs

Assistant Professor

Saffrony Institute of Technology

Feb 2010 - Feb 2025 (15 years)

Delivered lectures and supervised 100+ research projects in AI/ML and big data, built a 30-node Hadoop cluster for hands-on training, and conducted 40+ workshops on cloud computing and data science.

AI ML Big Data Hadoop Curriculum Design Workshop Facilitation Linux Teaching

Web Developer - Drupal

OpenXCell Technolabs Pvt. Ltd.

Oct 2009 - Feb 2010 (4 months)

Designed and developed 20+ custom Drupal modules and themes, improving UX, performance, and security for enterprise clients across multiple full-cycle projects.

Drupal PHP Module Development Web Security Performance Tuning Apache

Software Developer

Successcraft Solutions Pvt. Ltd.

Jan 2009 - Oct 2009 (9 months)

Delivered scalable software solutions and advanced from intern to full-time developer by exceeding project expectations and contributing to core development efforts.