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@pinkalchauhan
Technical Account Manager blending enterprise SaaS success with software development and AI/ML expertise.
I am a customer-focused Technical Account Manager with 13+ years of experience in client success, software development, and enterprise solution delivery. I bridge business and technical teams to deliver measurable outcomes, driving product adoption, renewals, and high customer satisfaction.
My background includes Drupal development, big data (Hadoop/Spark/Cassandra) and AI/ML project mentorship; I have delivered 100+ product demos and designed a 30-node Hadoop cluster for hands-on training. I partner with product and engineering teams to implement client-driven enhancements and optimize deployments.
I am recognized for rapid issue resolution, proactive engagement, and building trust-based relationships that increase utilization and ROI. I also bring teaching and research experience, having supervised 100+ student projects and presented academic work at international conferences.
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Work history, roles, and key accomplishments
Unknown
Mar 2025 - Present (8 months)
Served as primary technical liaison for Tier-1 clients, delivering 100+ demos and integrations that boosted feature adoption by 30% and maintained 98% CSAT through rapid issue resolution and QBR-driven renewals.
Saffrony Institute of Technology
Feb 2010 - Feb 2025 (15 years)
Delivered lectures and supervised 100+ research projects in AI/ML and big data, built a 30-node Hadoop cluster for hands-on training, and conducted 40+ workshops on cloud computing and data science.
OpenXCell Technolabs Pvt. Ltd.
Oct 2009 - Feb 2010 (4 months)
Designed and developed 20+ custom Drupal modules and themes, improving UX, performance, and security for enterprise clients across multiple full-cycle projects.
Successcraft Solutions Pvt. Ltd.
Jan 2009 - Oct 2009 (9 months)
Delivered scalable software solutions and advanced from intern to full-time developer by exceeding project expectations and contributing to core development efforts.
Degrees, certifications, and relevant coursework
Master of Science, Computer Science and Engineering
2010 - 2012
Completed a Master's degree in Computer Science and Engineering, ranking 3rd in the university.
Bachelor of Engineering, Computer Engineering
2005 - 2009
Completed a Bachelor's degree in Computer Engineering.
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