Looking for a job

Mahadev Mhaske

@mahadevmhaske

10+ years in B2B SaaS & AdTech, helping enterprise customers solve technical challenges, adopt platforms and achieve better outcomes.

India

Message

What I'm looking for

I'm looking to apply my enterprise AdTech and B2B SaaS experience to technical client success, platform adoption, data troubleshooting, integrations, and process automation work.

I’m a technical client-facing professional with 10+ years of experience across B2B SaaS and AdTech, with a strong focus on enterprise customer relationships, technical troubleshooting, platform adoption, data onboarding, integrations and customer enablement.

In my current role at Lotame | Epsilon , I manage technical services for 10–15 active enterprise clients, with approximately 90% US client exposure. I work closely with Customer Success, TAM, Product and Engineering teams to resolve technical issues, support customer requirements and drive effective platform usage.

My technical experience includes SQL/MySQL, APIs, data onboarding and migration, DMP, audience segmentation and activation, DSP/SSP integrations, reporting, UAT, JSON, S3/SFTP and browser troubleshooting.

I also enjoy improving processes and building internal automations that reduce repetitive manual work.

I’m interested in remote opportunities in Technical Account Management, Technical Customer Success, Customer Success Engineering and Enterprise Customer Success, particularly within B2B SaaS, AdTech and other technology-driven companies.

Experience

Work history, roles, and key accomplishments

Current

Sr. Technical Services Specialist

Current

Lotame | Epsilon

Apr 2022 - Present (4 years 5 months)

Manage technical relationships and day-to-day technical services for 10-15 active enterprise clients, with 90% US client exposure. Own technical cases from initial response through resolution, coordinating with Engineering, Product, Customer Success, and TAM teams.

SQL MySQL Data Validation Analytics JSON SSP Audience Segmentation Activation UAT Salesforce Jira Trello Insightly Process Automation

Customer Success Officer

kapittx

Jun 2021 - Mar 2022 (9 months)

Managed the complete customer journey for an Accounts Receivable SaaS product as customer success role

Worked directly with customers to understand their billing and payment-tracking needs, drive product usage, resolve issues and support timely collections.

Partnered closely with the VP on customer onboarding, requirements, adoption, feedback and ongoing account management.

Customer Success Engineer

Unify Technologies | Inpods Inc

Dec 2018 - Jun 2021 (2 years 6 months)

Managed educational institution accounts across onboarding, data migration, product adoption and ongoing support. role configuration, LMS training, reporting and onsite training. Monitored adoption, resolved customer issues and collaborated with Sales and Engineering. Reduced customer onboarding time by 30% through process improvements.

Publisher Support Engineer

Distroscale Inc.

Jun 2017 - Dec 2018 (1 year 6 months)

Supported a video advertising platform for 100+ publisher sites. Created and maintained video ad creatives, updated HTML/JavaScript/CSS, deployed changes and executed daily site feeds. Monitored ad delivery, resolved production issues, handled technical tickets and client meetings, and supported ad creatives, campaigns, inventory and platform operations.

Brand Control Consultant

Pubmatic

Nov 2016 - May 2017 (6 months)

Monitored hundreds of publisher websites for ad-quality and brand-safety issues, identifying inappropriate or malfunctioning ads and logging incidents in Salesforce.

Investigated issues, documented evidence and escalated technical problems to Engineering and relevant teams for resolution.

Site Optimization Solution Engineer

Mode Media Corporation (Ceased Operations)

Jan 2016 - Oct 2016 (9 months)

Supported display advertising operations across publisher websites, including ad creative and pixel implementation, monitoring and troubleshooting of broken ads.

Used HTML, JavaScript, CSS and SQL for ad troubleshooting and client data reporting, while coordinating technical issues with Engineering teams.