Mriganka Roy

At HighLevel, I onboard SMB, mid-market, and enterprise clients while designing end-to-end lead management, nurturing, and pipeline automations. I deliver 70–80+ automation consultations weekly, exceed KPIs by 120%+, and integrate CRM, marketing, payment, and communication platforms through APIs and webhooks.

Previously at Meritto, I managed a ₹2 crore+ annual portfolio across 25+ mid-market and enterprise accounts, achieving 116% of annual target in FY 2023–24. I maintained NPS above 80% with zero churn, led five Product Consultants and Associate Managers, and worked directly with senior stakeholders on renewals, proposals, and growth strategies.

I've also managed corporate accounts and revenue targets at The Knowledge Academy and Simplilearn, partnering with clients on LMS workflows, learning content, proposals, retention, and expansion.

I bring a hands-on, client-first approach to technical support, workflow design, CRM automation, API integrations, data mapping, and product issue resolution. I enjoy turning client pain points into scalable solutions, practical enablement roadmaps, and stronger customer relationships.